We are looking for a hands-on leader with a strong operational background for this 75-bedroom Holiday Inn Express in Shrewsbury, SY2 6LG.
Teamwork and flexibility are everything in this hotel, where the close-knit team pivot seamlessly between warm welcomes, cold drinks, and everything in between.
With a solid understanding of hotel operations, you will lead from the front, inspiring and supporting your team to deliver outstanding experiences at every stage of the guest journey.
This role reports to the Regional General Manager.
About the role
You are responsible for overseeing the smooth running of day-to-day operations in the hotel and managing ongoing profitability. Guiding and nurturing your team, you ensure all revenue, guest satisfactionand brand targets are met.
Duties include:
* Managing budgetsand controlling expenditure
* Recruiting, training and managinghotel employees.
* Ensuringcompliancewith health, safety and licensing laws, as well as maintaining property and amenities.
* Continuously improving businessoperations through standard procedures, maximising revenue and monitoring employee performance.
Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team atrecruitment@kewgreenhotels.com.
About You
Whether you're an experienced Hotel Manager seeking your next challenge, or a seasoned Head of Department ready to step into your first Hotel Manager role, you’re passionate about leading teams and creating exceptional guest experiences.
An ideal candidate for this role should possess the following attributes:
* Strong Leadership:You motivate and inspire your team, fostering positive work environment by leading from the front.
* Exceptional Communication:With excellent verbal and written communication skills, you are equally comfortable interacting with guests, employees and stakeholders.
* Financial Acumen:A solid understanding of budget management and the ability to drive revenue while controlling costs.
* Solution Driven:In all situations, your main goal is to provide as quick, clear and effective a solution as possible.
* Customer Centric:Dedication to ensuring exceptional guest satisfaction and experience.
* Innovative and Detail Oriented:Proactive in seeking opportunities to improve service delivery and maximise revenue, with a keen eye for detail in overseeing property maintenance, health and safety and compliance
* Team Player: Capability to recruit, train and manage a diverse team, fostering growth and development.
At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact recruitment@kewgreenhotels.com if you have any questions. We are committed to supporting any adjustments you may need.
Benefits
Our rewards package includes:
* Discounted hotel stays around the globe, with food and beverage discounts.
* Attractive discounts across many major retailers, restaurants, and events
* FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
* Personal and career development, including apprenticeships.
* 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice.
Next steps
A member of the recruitment team will be in touch to book a 15-minute chat with shortlisted candidates so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Regional General Manager and Director of Operations.
Who are Kew Green Hotels?
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across several leading hotel brands.
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