Member Services Customer Care Coordinator
Thrive is seeking a Member Services Customer Care Coordinator to join our team and support teachers, professionals, and Thrive members.
About Thrive
At Thrive, we help teaching staff support the emotional wellbeing of children and young people—empowering them to feel safe, supported, and ready to learn. With over 50,000 trained staff across 2,600 schools and settings, we have made a difference to the lives of more than 600,000 children and young people. Our ambition is to reach 1.5 million learners through training, online tools, and expert strategies. We are part of the Supporting Education Group, a family of companies committed to making a lasting, positive impact in education while providing meaningful opportunities for our people.
About the Role
We are looking for a Customer Care Coordinator to be the friendly, reliable point of contact for Thrive members. You will provide excellent service and ensure members have the resources, information, and support they need to maximise their Thrive membership. You will work with teams across Thrive to help schools and practitioners maintain licences, access CPD, and embed Thrive effectively within their settings.
Your day-to-day will be varied, including responding to emails and phone enquiries, processing certification and award applications, and updating membership information and resources within our CRM and Learning Management System (LMS).
If you enjoy helping people, taking pride in being organised, and seeing your work make a genuine impact, this could be the perfect next step for you.
Responsibilities
* Deliver outstanding customer service to Thrive members, Licensed Practitioners, Course Leaders, and Trainers.
* Build strong, positive relationships with members through clear, engaging communication.
* Support members to maintain their licensed status and access CPD opportunities.
* Process certification and award applications using our CRM and LMS systems.
* Keep membership information and resources accurate and up to date.
* Work collaboratively across teams to ensure a seamless member experience.
* Contribute ideas to improve processes and enhance service quality.
About You
You’ll thrive in this role if you are:
* Customer-focused — you genuinely care about delivering great service and building strong relationships.
* Organised and efficient — able to balance multiple tasks with attention to detail.
* A clear communicator — confident and friendly, both in writing and on the phone.
* Tech-savvy — comfortable with CRM/LMS systems and Microsoft Office (especially Excel).
* Collaborative — you work well with others and enjoy being part of a supportive team.
* Empathetic and professional — able to handle queries with patience and commercial awareness.
* Experience in customer service, membership management, or administration (particularly in education or training) is beneficial, but attitude and willingness to learn are most important.
Why Join Thrive?
We offer a supportive, flexible, and inclusive working environment where you can learn, grow, and make a real difference.
Benefits include:
* 36 days annual leave (28 days + 8 bank holidays), plus one additional day per year of service (up to 5 extra days).
* Hybrid working from our Exeter office.
* Flexible benefits package, including healthcare and the option to buy extra annual leave.
* Company-paid healthcare plan (after probation) with access to a private GP.
* Free life insurance (x4 salary) and pension contributions after 3 months.
Seniority level
* Entry level
Employment type
* Temporary
Job function
* Administrative, Customer Service, and Education
Industries
* E-Learning Providers and Education
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