Sales Support Administrator About the Role Join BaptistCare and make a meaningful impact in the lives of older Australians. We’re seeking a warm, professional, and customer-focused Sales Support Administrator to support residents and their families through their aged care journey. You’ll play a key role in ensuring smooth transitions into our Residential Homes and work closely with our Sales and Admissions Hub to maintain optimal occupancy levels. Key Responsibilities Conduct home tours and manage enquiries to support occupancy goals Provide exceptional customer service aligned with BaptistCare’s values: Love, Respect, Reliability, Empowerment Guide families through admissions and discharge processes Maintain accurate resident records and CRM data Manage accommodation payments and ensure compliance with legislative requirements Collaborate with internal teams to prepare rooms and support sales opportunities About You Tertiary qualifications in sales/marketing or extensive relevant experience Experience in aged care sales and working with diverse customer backgrounds Strong communication and interpersonal skills Proficiency in Microsoft Office and CRM systems Ability to meet sales targets and manage competing priorities Empathetic, solution-focused, and team-oriented About BaptistCare Kularoo Centre, Forster Set in the picturesque seaside town of Forster, Kularoo Centre is a well-established and valuable part of the local community. Located just around the corner from nearby shops and amenities, you will enjoy the best of convenience and nature. Designed in a country homestead style, the well-loved centre provides 160 beds catering to all levels of care, including respite, Ageing in Place, dementia, and palliative care. About Us: At BaptistCare, we believe in delivering the best possible individualised care by keeping our residents at the centre of all we do. Our unique MyTeam® approach means that you will work in partnership with a consistent group of residents, enabling genuine connections and an appreciation for the person, their story, and their unique needs. Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice. Successful applications will be subject to a variety of background checks including police background check via our online police check system. BaptistCare – Transforming lives by expressing the love of Christ.