Job Title: Service Centre Consultant Location: Birmingham City Centre Contract Type: Temporary Start Date: 24th June 2025 Pay Rate: £14.02 per hour Working Pattern: Full-time. Mon-Fri shifts will fall between 7am - 8pm, with majority of shifts finishing by 6pm. Role requires 1 Saturday shift every 6 weeks 9am-2pm with a day off in the week in lieu. Hybrid Working: 2 days per week in the office (First 6 weeks is 100% office based for training) About the Opportunity: Helping over a million business banking customers with their day-to-day needs has never been more important. As a Service Centre Consultant, you'll initially join a 6-week induction with our friendly training and development team. You'll learn our processes and gain confidence. We're committed to support you with your development and career progression and have lots of opportunities and next steps following your success within this role. As a key member of the Service Centre, you'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. The calls generally consist of payments, day to day banking, mandates, online and complex queries. If people are your thing, then why not join one of our friendly and supportive Service Centre teams and give your career a boost. Key Responsibilities: Engage with customers, demonstrating empathy and a strong desire to assist them. Supporting existing customers with a wide-range of queries relating to their accounts, statements and online banking Always delivering a high standard of service Ensuring all processes are followed correctly and documented accurately About our client: At our client's organisation, we believe in creating a workplace where you can truly be yourself and have a rewarding career. With great colleagues, flexible working arrangements, and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive. Requirements: Strong customer focus, with the ability to handle customer queries professionally and with care and due diligence Able to handle a high number of varied calls every day Good attention to detail, with the ability to identify areas for improvement in the customer journey Strong communication skills, both verbal and written Understanding of Microsoft suite (Word, Excel, Outlook etc)Benefits: Flexible benefits to suit your lifestyle, such as discounted shopping Great access to shops and restaurants Prime location in Birmingham Close to public transport links First class support and training for all colleagues Opportunity for growth within the company Hybrid working approach (once initial onsite training has been completed) At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups. We are disability confident and can make reasonable adjustments to our recruitment processes upon request. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you