Aftersales Service Manager – Luxury Automotive Brand (Premium Car Included)
Are you a proactive Aftersales Leader looking to elevate your career with a prestigious niche brand? Take the reins of our busy aftersales department in Tonbridge, where you can lead a high-performance team and champion elite luxury service standards.
About Us
We are a leading, privately owned automotive dealer group representing a prestigious niche brand known for luxury, cutting‑edge innovation, and sustainable mobility. With a rich heritage spanning over 40 years, our reputation is built on delivering world‑class customer care and fostering a high‑performance team culture that reflects the premium vehicles we support. As an accredited leader in the luxury automotive sector, we prioritise quality, safety, and continuous professional growth. We are committed to developing long‑term careers, building genuine connections with our clientele, and leading the charge toward smarter, more sustainable driving solutions.
What is in it for you:
- Salary: Up to £45,000 basic salary (negotiable based on experience) + performance bonuses yielding an achievable OTE up to £62,000.
- Hours: Monday to Friday, 8:00 AM – 5:30 PM.
- Perks: Premium brand company car, advanced manufacturer academy training, clear progression pathways into regional/group management, workplace pension, and generous staff discounts on vehicles, parts, and servicing.
- Holiday Allowance: Generous holiday package starting at 29.5 days, rising to 31.5 days (after 2 years) and 33 days (after 5 years).
What you will be doing:
- Operational Excellence: Overseeing the daily workflow of the workshop and service desk to maximise efficiency and maintain premium service standards.
- Team Leadership: Mentoring, motivating, and managing a dedicated team of Service Advisors, Technicians, and support staff from the front line.
- Brand Compliance: Ensuring absolute adherence to manufacturer guidelines while resolving customer inquiries with the highest level of professionalism.
- Performance & Finance: Monitoring workshop loading, health & safety compliance, critical department KPIs, and overseeing month‑end administrative procedures to meet profitability targets.
Requirements
Proven experience as a Service Manager or Workshop Manager within a main dealership is required (premium/luxury brand experience and familiarity with Pinnacle DMS are strongly preferred). You must have a proactive, hands‑on leadership style and hold a valid, full UK driving licence.
Commutable Locations
Tonbridge, Tunbridge Wells, Sevenoaks, Maidstone, Kings Hill.
