DAY IN THE LIFE OF A NIGHT MANAGER AT THE WESTIN LONDON CITY
Reporting to the Front of House Manager, you can expect your working day to include the following.
* Serves as the property's Hotel Manager during the night and oversees all property operations, ensuring the highest levels of hospitality and service are provided.
* Represents property management in resolving any guest‑related situation.
* Manages Front Desk associates’ queries, training and overall development, working in close partnership with the Front of House Manager.
* Anticipates times of overbooking, liaising with senior rooms management and revenue teams to obtain satisfactory alternative accommodation.
* In partnership with Security, takes responsibility for Hotel Security and Safety, including hotel evacuations, security issues and health and safety regulations.
* Follows all company policies and procedures; maintains uniform and personal appearance and confidentiality of proprietary information.
WHAT WE NEED FROM YOU
To succeed in the role of Night Manager, you will need the following qualities and skills.
* pleasant & welcoming manner
* flexible & adaptable to different working conditions & hours
* forward‑thinking & promotes new ideas
* understands and can implement all emergency plans, including accident, death, elevator, theft, vicious crimes, bombs, fire, etc.
* immaculate appearance
* excellent oral & written fluency in English; additional language considered a plus
* positive and can‑do attitude
* knowledge of Opera PMS and GXP Empower is a plus
* commitment to the Westin Brand values and beliefs
* good effective training & interpersonal skills
WHAT WE OFFER
* flexible working (subject to role and probationary review)
* staff accommodation rates across the UK (Marriott & 4C Group Hotels)
* life assurance cover
* cycle to work scheme
* technology scheme
* health cash plan (HSF)
* referral bonus scheme
* workplace pension scheme
* access to employee assistance program (EAP) and wellbeing support
* eye care vouchers
* continuous learning & development opportunities
* recognition programme
* opportunity to attend social events
EQUAL OPPORTUNITIES
4C Group and The Westin London City are equal opportunity employers.
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