Domestic Services Manager - Healthcare Location: Addenbrookes Hospital We’re seeking an experienced Domestic Services Manager to lead the delivery of high‑quality hospital cleaning services, ensuring full compliance with NHS Cleaning Standards, Infection Prevention & Control (IPC) requirements, and service KPIs. You’ll manage end‑to‑end domestic service delivery across the hospital, leading supervisors and frontline teams to maintain outstanding cleanliness standards, support clinical priorities, and deliver an excellent patient experience. Key Responsibilities Lead domestic services in line with NHS standards, IPC protocols, and company policies Maintain audit‑ready environments and lead internal/external inspections Manage and develop supervisors and ward‑based teams Promote a strong safety culture and manage incidents and corrective actions Build effective relationships with matrons, ward managers, and facilities teams Manage rotas, staffing levels, training compliance, and labour budgets Drive continuous improvement using audits, feedback, and patient insight About You Strong operational management experience in hospital domestic services, housekeeping, or Soft FM Strong working knowledge of NHS Cleaning Standards and IPC Confident leader of large, diverse frontline teams Organised, resilient, and calm in a fast‑paced clinical environment Passionate about patient experience, safety, and service excellence Demonstrated success in achieving operational KPIs and compliance benchmarks We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking.com and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families About Us Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals. Job Reference: com/1703/72257003/52796383/STC Medirest Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!