A bit about the role:
We're searching for a highly organised and customer-focused individual to support our key commercial functions. As a Commercial Assistant, you'll be instrumental in facilitating our tender-to-order process, enhancing client communication, and ensuring seamless office administration. This isn't just a support role; it's an opportunity to ensure operational excellence, collaborate with a dedicated team, and champion the professional and customer-centric values of Smartroof. If you thrive in a supportive yet fast-paced environment, this role is for you!
What you will be doing:
* Prepare and produce new tenders throughout the quotation and estimating process.
* Maintain accurate and timely updates to the tender monitor and order book following tender receipt, quotation production, and order placement.
* Manage and process 'supply-only' and TimberFrame orders efficiently.
* Process orders for ancillary items upon receipt of confirmed orders.
* Assist in the revision of quotations based on customer requests and during price adjustment implementations.
* Conduct follow-up communications with customers regarding quotations, diligently gathering feedback for continuous improvement.
Sales Support & Customer Engagement:
* Cultivate and maintain a strong customer-first service culture for both internal and external stakeholders.
* Serve as a primary point of contact for incoming calls, providing prompt and professional responses, directing enquiries, and assisting customers and colleagues.
* Demonstrate effective use of the company's "6 Agreements of Collaboration" to foster strong working relationships.
Operational Support & Administration:
* Promote and adhere to all Health & Safety policies and procedures, demonstrating excellent personal safety practices and proactively addressing unsafe behaviours observed.
* Contribute to general office and remote working etiquette, fostering a respectful and professional environment that supports collaborative teamwork.
* Undertake general administrative duties, including but not limited to, booking meeting rooms and assisting with Director-level requests.
* Undertake cross-training within other departments to provide cover for colleague holidays or absences, ensuring business continuity.
Adaptability & Continuous Improvement:
* Actively participate in any other reasonable tasks related to the position as required by the evolving market conditions and business environment, contributing to the company's expansion and ongoing objectives.
What we are looking for:
* Essential:
o Proven experience in an administrative, sales support, or commercial coordination role within a fast-paced environment.
o Strong demonstrable understanding and commitment to Health & Safety principles and best practices.
o Exceptional communication and interpersonal skills, with a professional and polite telephone manner.
o Excellent organisational skills with strong attention to detail and the ability to manage multiple priorities effectively.
o Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
o A proactive and collaborative team player with a strong work ethic and adaptable approach.
o Demonstrated ability to instil and maintain a customer-centric approach.
What you will get:
* Flexible Hybrid working – Enjoy the best of both worlds with 2 days in our vibrant Swadlincote office and 3 days working comfortably from home.
* Christmas shutdown period – Recharge fully with a guaranteed shutdown period from at least Christmas Eve to January 2nd (exact dates may vary annually).
* Health & Wellbeing – Benefit from Level 1 Westfield Health Healthcare Cash Plan covering essential optical, dental and therapy treatments.
* Summer and Christmas Parties – Connect and celebrate with colleagues at our fantastic Summer (city nights out in Nottingham, Birmingham, or Stafford) and Christmas (typically Derby-based) parties.
* Exclusive Retail Discounts - Access significant savings with our company discount programme across a wide range of retailers.
* Confidential Support System – Utilise our Employee Assistance Programme for free which can offer support for all needs.
* Family Fun Perks – Opt into Keyclub (£5 per month) and unlock free family passes to popular attractions like Twycross Zoo, Conkers, and Adventure Farm.