Salary: £50,000 - 90,000 per year Requirements: We are looking for candidates with similar experience from either MSP or in-house environments. We need strong exposure to Microsoft technologies and ITSM frameworks. We ideally want 2–3 years of relevant experience in a 300–500 employee environment, or experience supporting similar-sized clients within an MSP. ITIL or a similar qualification would be beneficial, although a degree or formal qualifications are not essential. We need someone willing to take part in an evening on-call rota, typically one week in four. We are looking for strong personal attributes including drive, ambition, and the confidence to communicate effectively across all levels of the business. Responsibilities: We provide first-class end user support to colleagues across our global locations. We assist with testing network connectivity. We configure and deploy end user devices. We maintain assets including laptops and phones. We manage assets to ensure devices are ready and up to date when needed. We support meetings, webinars, and meeting room technology. We carry out induction and training for new joiners. We train end users in our applications and how to use their devices. We develop user training initiatives. We develop and document new procedures. We drive support standards. We participate in IT drop-in days to support staff. We take part in an out-of-hours support rota to cover critical incidents and urgent user requests, typically one week in four between 6pm and 10.30pm Monday to Friday. Technologies: Support ITIL ITSM Network More: We are a rapidly growing FTSE international organisation providing solutions to the global Professional Services sector. This is an office-based role at our Sunderland HQ, working 37 hours per week between 8am and 6pm Monday to Friday. We offer a competitive package of £30,000 plus circa £500 per month on-call allowance and circa 10% bonus, alongside a 9% pension contribution, private medical cover, the ability to buy and sell holidays, and a share incentive plan. This is an exciting opportunity to join our IT function at a key stage of growth, with genuine opportunities for career development and progression. last updated 24 week of 2026