Job Application
Operations Supervisor – Manchester
Part of the area office Operations team, the post holder is responsible for carrying out supervisory duties on an operational level, ensuring the smooth running of operations in their designated venue. They will take responsibility for ensuring the venue is safe and manage staff in compliance with company protocols, legislation and agreed processes. A requirement of the role is for the post holder to undertake the Management Development Programme (MDP) at the earliest opportunity.
What you will be doing
1. Ensure the high quality delivery of operations, attending and managing events in consultation with your Area Manager
2. Provide both briefings and debriefings to the casual workforce under your agreed remit, on both general and specific matters affecting the safety and security of each event
3. Assist the responsible Operations Executive as directed, including liaison with agreed clients
4. Create client facing documentation including financial quotations for the provision of staff whilst keeping the Area Manager informed
5. Be responsible to clients and their representatives which fall under your agreed remit
6. Respond to internal and external communications in a timely manner, including periods outside usual working hours when required and/or arranging the appropriate cover
7. Comply with all Company policies and procedures relating to the role, including laws and regulatory influences
8. Be responsible for the health, safety and welfare of staff at events under your agreed remit ensuring all tasks are carried out in a safe, efficient manner
9. Be competent in the use of the Company IT systems, including the bespoke database Smartg8
10. Effectively manage your agreed split of operational and administrative hours and workload in consultation with your Area manager
11. Conduct yourself in a professional manner at all times, ensuring you effectively communicate at all levels whilst maintaining the highest levels of confidentiality
What Showsec can offer you
12. Salary of 30,815 per annum
13. 40 hours a week
14. 24 days holiday + 8 days public holiday
15. Employer pension contributions of 5% (Royal London)
16. Access to BUPA private medical cover*
17. Non-contractual Bonus*
18. A range of valuable medical and practical support services through our Employee Assistance Programme
19. Professional growth through a formal qualification, fully supported by Showsec.
*Upon successful completion of probationary period
What we need from you
20. Additional essential criteria for internal applicants
21. Showsec Supervisor Training
22. Showsec Head of Security Training
Essential Criteria
23. Right to Work in the UK**
24. SIA License – Door Supervisor**
25. Maths GCSE or equivalent (C or above)**
26. English GCSE or equivalent (C or above)**
27. Competent understanding of Microsoft Platforms; Excel, PowerPoint, Word
28. Proficient in written and oral communication skills
29. Experience of client management & operational excellence
Criteria marked with an **, candidates will be asked to bring evidence of to their interview as they can be demonstrated via documentation.
Internal & External Desirable Criteria
30. UK Driving License
31. CCTV License***
32. Close Protection License
33. L3 Certificate in Spectator Safety
34. L4 Certificate in Spectator Safety
35. L5 Aware in Crowd Management or equivalent
36. FREC 3 or FPOS First Aid Qualification
37. Higher level education i.e. A Level, Diploma, Degree
38. IOSH Managing Safely
***If the successful candidate does not have a CCTV license, they would be required to complete this qualification within their 6 month probationary period