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Oxford Street West – Sales Associate Roles (Flagship Store), Slough
Client: Moss
Location: Slough, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Views: 3
Posted: 31.05.2025
Expiry Date: 15.07.2025
Job Description:
About Us
Location: Oxford St West
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.
Today Moss is more than a menswear brand; we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us, this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role:
You will be a true Brand Ambassador, able to interact easily with a broad range of customers. You will promote customer service excellence, responsible for the customer’s journey and experience in-store, ensuring repeat visits. You will be hardworking, dedicated, and able to quickly identify customer needs to provide engaging styling options. Your dedication to exceeding customer expectations will support overall store KPIs and contribute positively to store performance through personal productivity.
Key Responsibilities:
* Deliver an exceptional customer experience, following the Moss Essential Steps of Service, actively greeting, listening, and confidently offering bespoke advice, selling professionally and passionately.
* Maximize sales and service goals, seizing every opportunity, and contributing significantly to business KPIs.
* Maintain strong product knowledge across all services: Hire, Custom Made, Retail, Alterations, Ship from Store, and proactively enhance the customer experience based on feedback.
* Identify external opportunities to improve store performance and customer experience based on feedback from Feefo and Mystery Shops.
* Assist with stockroom and back area housekeeping, including receiving deliveries, stock handling, and adhering to stock & cash control procedures to minimize losses.
* Follow the Appointment process using the designated platform, ensuring all customers are contacted prior to their visit and information is accurately recorded.
What You'll Need to Succeed:
Technical Skills:
* Basic Product Knowledge: understanding features, benefits, and available products.
* POS Systems: familiarity with cash tills, credit card processing, and inventory management systems.
About You:
* Reflects the aesthetic of Moss through personal style and presentation.
* Embraces continuous self-improvement, resilience, and effective time management, driven by passion for the brand.
* Has outstanding communication skills to inspire, guide, and foster relationships with colleagues and customers, enhancing the brand's presence.
* Embodies Moss’s core values and behavioural competencies daily.
* Employee Discount: 70% across all stores.
* Team Reward Pay Scheme: Up to 15% bonus of gross monthly salary.
* Refer a Friend: £500 bonus for successful referrals for Managers.
* Season Ticket Loan: Support for commuting costs.
* Cycle to Work Scheme: Eco-friendly travel encouragement.
* Discounted Gym Membership with PureGym: Promoting health and fitness.
* Life Insurance: Providing peace of mind.
* Ongoing Development: Tailored to your career goals.
* Access to Moss Learning: Online platform for skill enhancement.
* Employee Hub: Access to benefits, recognition, wellbeing, and updates.
* New Baby Gift: Celebrating personal milestones.
If you want to know more about Moss, our people, and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn
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