Service Desk Controller – OEM
Location: Burton-upon-Trent
Salary: £30,000 - £35,000 (Negotiable)
Service Desk Controller – Burton-upon-Trent
NEOS Engineering are currently recruiting for an experienced Service Desk Controller to join a leading OEM within the heavy equipment sector.
This is a fantastic opportunity for someone with experience in service coordination, engineering support, scheduling, or aftersales operations to join a busy team supporting customers, engineers, and dealers across the UK.
Working with a range of heavy machinery, including Articulated Dump Trucks (ADT), you will be responsible for coordinating service activities, managing engineer workloads, and ensuring customers receive a first-class service.
The Role
1. Coordinate field engineers, service visits, breakdowns, and maintenance activities.
2. Manage daily schedules to ensure engineers are efficiently allocated.