Wrightbus – Technical Support Engineer – Ballymena, Northern Ireland, United Kingdom
Job type: Permanent
Location: Wrightbus, Ballymena
Closing Date: Monday 24 Nov 2025 08:00
We reserve the right to close this vacancy early if we receive sufficient applications from suitably qualified and experienced candidates. Candidates who applied for this role within the past six months and were not successful should wait at least six months before reapplying.
All applicants must hold valid right to work in the UK. Please be aware that we are unable to provide visa sponsorship for this position now or in the future.
Job Summary
Wrightbus is the fastest growing production company in Europe, and we are looking for a Technical Support Engineer to effectively provide technical support by phone and email, in the form of product familiarisation, parts information, specification queries and general remote vehicle assistance.
Responsibilities
* Respond to technical queries from customers and field engineers by telephone and email promptly and professionally.
* Interpret engineering drawings, 3D CAD models, and bills of materials to provide accurate information.
* Ensure all technical related queries are handled daily.
* Complete parts assembly breakdowns, to ensure all required parts have individual part numbers.
* Produce, issue, control and keep records of all service part information as required.
* Liaise with suppliers for technical documentation and escalates complex issues where necessary.
* Assist with service/parts enquiries related to new bus tenders and contracts.
* Maintain accurate records of technical support interactions.
Requirements
* Level 3 NVQ or equivalent in Automotive Engineering or Mechanical Engineering or a minimum of 5 years’ relevant experience in a manufacturing/technical support role.
* Experience in delivering technical system information to customers/stakeholders.
* Experience in handling technical queries by phone and email.
* Strong understanding of parts assemblies.
* Experience / understanding of system classification, parts listings and BOMs.
* Ability to read and interpret technical engineering drawings.
* Knowledge of and ability to fault find and repair components and systems.
* Ability to keep accurate records and organised document storage.
* Experience of MS Office.
Benefits
* Discretionary bonus
* Life Insurance
* Medicash scheme
* Discount with local businesses e.g. Galgorm Spa Resort and McAtamney's.
* Free car parking
* Canteen
* Career progression
* Professional development
* Flexitime
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Information Technology
Industry
Motor Vehicle Manufacturing
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
#J-18808-Ljbffr