Join to apply for the Team Leader - Education Monitoring role at Qustodio (part of the Qoria family)
Get AI-powered advice on this job and more exclusive features.
Job Description
Want to deliver tech with purpose, with people who care?
Join an organization that helps keep children safe online.
Who we are?
Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services. We operate under the ‘Linewize’ brand in North America and Asia Pacific, ‘Smoothwall’ in the UK, and ‘Qoria’ in EMEA. Our solutions protect children online, identify at-risk children through digital behaviors, and support teachers in digital classrooms. Over 27,000 schools and 6 million parents rely on us to keep 22 million children safe across 180 countries.
What’s the opportunity?
We are seeking a Team Leader - Education Monitoring to support our human moderation team. You will review students' online activity, assess safeguarding risks, and liaise with Designated Safeguarding Leads (DSLs). The role requires attention to detail, understanding of online youth culture, and the ability to work swiftly and accurately. You will work shifts, remotely and onsite.
Here's How You'll Do It
* Manage a 24/7 team of Education Monitoring Analysts.
* Review flagged content for category and risk assessment.
* Optimize alert workflows using AI tools.
* Oversee quality, performance, risk, and resources.
* Provide on-call support as needed.
* Serve as an escalation point and expert moderator.
* Support analyst well-being through coaching and reviews.
* Manage systems related to moderation, including AI analysis and alerting.
* Coordinate shift rotas for adequate coverage.
Job Requirements
What You Will Bring
* Experience in content moderation or analysis.
* Team management experience.
* Excellent communication and interpersonal skills.
* Strong team player with problem-solving abilities.
* Self-management skills to meet goals.
Desirable Skills
* Degree or equivalent qualification.
* Experience with vulnerable situations.
Personal Characteristics
* Passion for online safety.
* Team-oriented mindset.
* Focus on culture and improvement.
* High attention to detail, balancing quality and productivity.
This role involves moderating distressing content. Welfare support is available. It also requires passing an enhanced DBS check, including disclosure of any criminal record, which does not automatically disqualify candidates.
Why Choose Smoothwall By Qoria
* Employee share scheme
* Enhanced leave benefits
* Tech allowance
* And more
What You’ll Experience
* Meaningful work that helps keep children safe online.
* A caring, dedicated team environment.
* Rewarding moderation work with visible impact.
* Career growth opportunities within the company.
* Exposure to innovative tech and regular learning sessions.
We welcome applications from those with full UK working rights. Please submit your application to be considered.
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Education and Training
* Industry: Computer and Network Security
#J-18808-Ljbffr