Start Date:
2nd June 2025 Salary:
£12.60 per hour Site:
Spectrum House, Central Bristol - this is an
onsite role only
, no work at home
option
available Shifts
: 37.5 hours per week (shifts will be set between 8am-8pm Monday to Friday, 9-6 Saturday and Sunday) Training Duration:
2 weeks
Could this be the opportunity you have been waiting for? Would you love to be part of
a
n energetic and compassionate
team that plays a key role in supporting one of the world’s most trusted
international
newspapers? Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers?
As we say, our callers want to talk to people with personality. People who will listen,
understand
and ask the right questions to find the best solutions! Can you use your
great communication
skills
to provide
top-tier customer service through phone, live
chat
and email? Are
you customer focused with a proactive
and self-motivated
approach
to how you work? Do you have good technological skills (both on PCs and in using mobile applications? If
you are thinking this sounds like you and you are answering
YES
to our questions
...
then you could be our next customer service superstar
!
Who are we at Teleperformance and what do we do? We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. Here in the UK, we have 19 sites, and over 7000 staff. We have a reputation for our hard work, impressive results, and an incredible work environment,
what’s
not to love? We interact with customers on behalf of our clients, helping to solve their queries. We make it our mission to look after customers in the way
they
need. We offer a multi-channel approach, meaning we support in
various ways
, such as telephone, email, and web chat, through to white mail and social media interactions. We invest in our teams and
provide
some fantastic opportunities for progression. If you want to develop yourself and expand your career, our award-winning training programmes and exceptional training teams are on hand to help to make this happen.
Job Overview As a member of our
expanding team
here
at Teleperf
o
rmanc
e
, you will have the opportunity to take on a variety of responsibilities within your role; such as: You will be
the first point of contact to
assist
customers with their online subscription enquiries and account management. You will play a key role in providing information and support to a global customer base and creating a unique customer experience through inbound calling line, webchat and responding to emails.
S
till interested
…Great
News
!!
Well
here is what a typical day
In
the office will look
like.. You will start your day signing into your systems, making sure you are ready for the day ahead. You will engage with a variety of customers who have questions
regarding
their online subscription. You will troubleshoot/problem solve, and through effective questioning and active listening look to resolve issues such as subscriptions,
payments
and online accounts
-T
his could mean tweaking a package slightly or perhaps a complete overhaul, but either way you will work closely with your customer to agree on something suitable. Working in a
fast-paced
targeted environment you will strive to achieve, always looking to maximise opportunities, on your “A” game
at all times
. With an hour of rest time (made up of 30 minutes for lunch and 2 x
15 minute
breaks) you will always have time to catch up with friends, get something to eat in the town centre, or
perhaps grab
some fresh air and go for a walk.
The start of your journey with Teleperformance You get t
wo weeks
classroom-based
training (paid of course) followed by two further weeks in our graduation bay.
This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but
don’t
worry, we expect that.
We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
What’s
in it for you- PERKS
PERKS
PERKS
! Perks at Work – Savings Discounts / Free Online Classes Help@Hand
- Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice Critical Illness – up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards – For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress – Here to support TP journey