Overview
The Company: Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.
Location: London
Business Area: Technology Support
Ref #: 10046365
What’s the Role?
Are you passionate about working in financial markets and the prospect of providing technical support for the world's leading financial professionals? If so, join the Bloomberg Customer Support team, a key part of our Technology Services & Solutions business. As a Bloomberg Customer Support professional, you focus on providing superb customer service to a broad range of clients and ensuring fast and effective management of various client workflows and hardware/software issues. You will be responsible for the installation, connection, hardware management and workflow support of terminal clients over the phone and via Bloomberg Instant Messaging. The position includes assisting fast-paced clients operating in Capital Markets, Asset Management and Financial Services by installing Bloomberg software and configuring proprietary hardware, such as keyboards and biometrics. You will also connect with clients to set up, train and connect them to the Bloomberg products and platforms they subscribe to.
You will work as part of a distributed team, supporting clients collectively in more than 18 languages.
Responsibilities
* Install, connect, manage hardware and provide workflow support for Bloomberg terminals.
* Assist clients over the phone and via Bloomberg Instant Messaging.
* Configure proprietary hardware (e.g., keyboards, biometrics) and install Bloomberg software.
* Understand client workflows and asset-class needs and relate software issues to these workflows.
* Ensure the security of clients’ accounts and data while handling critical information and sophisticated tools.
Who You Are
You come to work with a purpose, are curious, and take pride in being customer service driven. You enjoy working in a team where clients count on you daily and you support colleagues to innovate, learn and deliver the best service possible.
What’s in it for you?
We provide an 8-week training program covering Bloomberg products and services, clients, global financial markets, daily inquiries, product setup and hardware, and troubleshooting. Bloomberg Technology Client Services specialists have opportunities to mentor, recruit, quality control and contribute ideas. You can develop your career across the company and within the Technology Services and Solutions business, with paths in Analytics & Sales, Enterprise Technology Services, Data, Compliance, Finance, Engineering and more.
You’ll Need To Have
* Bachelor's degree or equivalent experience
* Sponsorship available; eligible for UK Skilled Worker under New Entrant Requirements
* Fluency in Italian and English (written and verbal)
* Ability to provide outstanding customer service via live, interactive media
* Demonstrated interest in Finance and/or Technology
* Desire to develop skills in customer service in a fast-moving FinTech environment
* Willingness to learn new technologies and retain information
* Multitasking, problem solving, and ability to work independently and in a global team
* Interest in progressing a career within Bloomberg
We’d Love To See
* Work experience in a client/customer facing role
* Curiosity to identify, research, and resolve customer technology issues
* Awareness of data management, privacy and information security
* Aptitude to work within highly connected and software-based systems
You’ll Need To Be Able To
* Start a full-time role in 2026 (rolling start dates from Jan)
* Occasionally work weekends or bank holidays (weekday off in lieu)
We are committed to hiring the best talent and provide visa sponsorship for this role, reviewed on an individual basis.
New Entrant criteria for Sponsorship
To be a ‘New Entrant’ at least one of the following criteria must be met:
* Applicant is under 26 on the date of application; or
* Applicant is working towards a recognised professional qualification in a UK-regulated profession;
* Applicant is working towards full registration or chartered status with the relevant professional body;
* Applicant’s most recent permission (not as a visitor) was under the Student route (within last 2 years) and the course has finished (or will finish within 3 months); or
* Applicant’s most recent permission (not as a visitor) was under the Graduate route (within last 2 years).
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