Head of Wholesales Products
Competitive salary plus £5500 (£5000 cash alternative paid as £416.67 per month) Car allowance plus Healthcare, 18% annual bonus potential with 27.5 days annual leave, plus bank holidays, increasing to 30 days after 10 years service and a company pension scheme with highly competitive contribution rates
Permanent, Full time
Office 3 days per week
Join Royal Mail as the strategic lead shaping our Wholesale letters product portfolio. You will define the long‑term product vision, guide product development from concept to launch, and ensure our offerings meet customer needs while driving commercial performance in a rapidly evolving market.
Responsibilities
* Lead monitoring and review of Wholesale letter services to ensure future fit design and optimal contribution.
* Own the end‑to‑end pricing process, from strategy input to deployment.
* Analyse market and customer behaviour to refine product and pricing decisions.
* Identify product development opportunities aligned with operational capabilities.
* Lead engagement with Wholesale customers and the wider letters industry.
* Own the Wholesale price plan monitoring process.
* Represent Commercial Letters across regulation, legal, technology, and operations.
* Accountable for Mailmark product specifications and industry‑aligned efficiency.
* Drive new revenue growth through Royal Mail incentives portfolio.
Qualifications
* Experience of product strategy, roadmaps, and end‑to‑end delivery.
* Proven leadership skills with experience guiding product managers or cross‑functional teams.
* Strong commercial acumen and negotiation capability.
* Data‑driven decision maker able to interpret market trends and customer insight.
* Able to influence senior stakeholders across diverse functions.
* Minimum five years in product management, product leadership or equivalent.
* Experience of working with blue‑chip customers in regulated industries highly desirable.
* Track record of delivering improved revenue, customer experience, or operational efficiency.
Extra Benefits
* Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
* Discounts and offers – more than 800 offers to help you save on groceries, days out, holidays and household bills.
* Supportive and generous company sick pay.
* Your Wellbeing – you and your family have 24/7 access to services and tools to help you get the most out of life. From physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
* *Available only to permanent employees.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
Closing Date: 22nd May 2026. Please note, this advert may close early if the appropriate number of applications has been reached.
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