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Main Purpose of Job:
To serve food and beverages and provide excellent customer service at The Gamekeeper’s Inn.
Reporting Responsibility:
Reports to the Pub General Manager.
Main Duties and Responsibilities:
Greet and seat customers, present menus, and take orders.
Serve food and beverages, including preparing beverages.
Upsell where possible and maintain an up-to-date knowledge of the menu.
Handle customer queries and complaints politely, recording issues for management if needed.
Maintain a clean and welcoming environment, including clearing tables and restocking supplies.
Operate the till system, process payments, and manage bookings.
Provide assistance to accommodation guests, including check-ins and check-outs.
Follow health, safety, and hygiene regulations.
Assist in setting up for functions and events.
Ensure compliance with licensing laws and allergen regulations.
Carry out any additional tasks as requested by the line manager.
About The Role
Person Specification
1. Education and Qualifications
Level 2 Award in Food Safety and Hygiene (will be provided).
Fluent in spoken and written English.
2. Experience
Previous bar or waiting experience is desirable.
Experience with till operation and cash handling is desirable.
3. Skills and Attributes
Excellent communication skills and high personal presentation standards.
Ability to work under pressure and remain calm in stressful situations.
Friendly, organized, and efficient team player with strong initiative.
Observant, practical, and professional, with a flexible approach to work.
Skills Needed
About The Company
Based in the Lake District, we have been developing and operating holiday and leisure parks with caravans, lodges and park homes for sale since 1990. We currently operate parks in the UK and Spain, as well as running both inland and coastal marinas throughout the country.
Company Culture
Our culture is rooted in family values, teamwork, and a passion for excellence. We believe in fostering a supportive and inclusive environment where everyone can thrive. We are committed to sustainability, community engagement, and continuously enhancing the quality of our offerings.
Desired Criteria
* Experience with till operation and cash handling is desirable.
* Previous bar or waiting experience is desirable.
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