3rd Line Service Desk Engineer
A superb opportunity exists for a skilled engineer to join a well-established IT consultancy, providing technical support and managing infrastructure and security requirements for diverse clients across various sectors.
This role involves taking ownership of infrastructure, security, and support across a varied client estate, utilizing expertise within Microsoft environments, automation, backup, and disaster recovery.
* Support the infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services.
* Maintain patching schedules for Microsoft applications, third-party applications, and anti-virus definitions including Microsoft Defender.
* Maintain compliance with Cyber Essentials standards.
* Provide support including Microsoft Intune and legacy systems.
* Support device endpoints using Manage Engine Endpoint & Applications Manager.
* Maintain patching schedules and configuration for various devices via policy, and daily checks.
* Report on endpoint coverage and compliance.
* Reduce complexity and increase productivity across the Microsoft environment.
* Develop smoother, more efficient ways of working.
* Manage, Review, and ensure the Disaster Recovery Plan is fit for purpose, via detailed documentation in conjunction with the client.
* Conduct regular disaster recovery assurance testing for various systems, including Azure infrastructure failover, M365 backup/restore, network infrastructure failover.
Key Requirements
* Strong experience with Microsoft Azure, Intune, Manage Engine, and M365.
* AZ-104 certification (or working towards it).
* Confident scripting with PowerShell.
* Hands-on with VMs, networking, security, and DR planning.
* Good communicator, detail-oriented, and a problem-solver.