Retail Shop Supervisor | Hainton Square, North East Lincolnshire | Full Time (5 days per week, 9:30 am 4:30 pm, flexible across MondaySaturday) | £12.33 per hour
About Our Client
Our client is a local charity dedicated to supporting people affected by domestic abuse. They provide practical support, safe accommodation, advice, and guidance to help individuals and families rebuild their lives. The organisation also works closely with local services and the wider community to create safer, stronger communities.
They are seeking a motivated and experienced Retail Shop Supervisor to manage the day-to-day operations of their Hainton Square shop. You will lead a team of volunteers, maintain high shop standards, ensure excellent customer service, and contribute to achieving sales and financial targets.
Whats in it for you?
Lead a motivated team of volunteers and make a real impact in your community
Develop your leadership, retail, and customer service skills in a supportive environment
Play a key role in raising awareness for North East Lincolnshire Womens Aid and supporting survivors of domestic abuse
Be part of a friendly, inclusive workplace where your contribution is valued
Are you the right person for the job?
Experience & Knowledge:
Supervising a team in a retail environment and working with/supporting volunteers or staff
Delivering against financial or income targets, including cash handling, banking, and till reconciliation
Visual merchandising, maintaining high standards, and managing stock control/rotation
Promoting Gift Aid or similar incentive schemes
Retail, customer service, or management qualification
Awareness of Health & Safety, risk management, and equality, diversity, and inclusion in practice
Skills & Abilities:
Strong leadership and interpersonal skills to motivate, support, and engage volunteers and staff
Excellent customer service and communication skills (written and verbal)
Ability to plan, organise, prioritise, and manage performance effectively
Numeracy and basic IT skills (email, EPOS systems, Microsoft Office, Outlook)
Calm, adaptable, and solution-focused approach when responding to challenges
Creative approach to displays, marketing, and community engagement
Values & Behaviours:
Commitment to the aims and values of the organisation
Respectful, inclusive, and professional approach to people from all backgrounds
Reliable, proactive, and self-motivated
Commitment to confidentiality, safeguarding, and trauma-informed, person-centred practice
Willingness to undertake training and continuous professional development
What will your role look like?
As Retail Shop Supervisor, you will:
Lead the day-to-day running of the Hainton Square shop, ensuring high standards of presentation, stock, and customer experience
Induct, support, and develop volunteers to create a confident, skilled, and motivated team
Oversee financial performance, including sales targets, Gift Aid promotion, and cash handling
Contribute to local community engagement and represent Womens Aid positively at all times
Maintain health, safety, and safeguarding standards, ensuring a safe and welcoming environment for all
Collaborate with other retail staff and management to support wider organisational initiatives and campaigns
Success in this role will be measured by:
Achievement of sales and Gift Aid targets
A motivated, reliable, and well-supported volunteer team
Positive customer and community feedback
High standards of shop presentation and operations
Timely and accurate reporting and administrative tasks
Whats next? Its easy! Click APPLY now! We cant wait to hear from you!
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