About the Role:
Join Hunter Douglas as a key member of our EMEA SAP Finance/Support Team, providing expert functional support primarily within SAP Finance (FI/CO) and related interfaces. You'll play a vital role in ensuring the smooth operation and continuous improvement of our SAP finance processes across multiple regions.
Sound interesting? Here's what you will be doing:
1. Deliver timely, high-quality support to SAP Key Users across EMEA.
2. Investigate and resolve incidents and service requests, identifying and addressing root causes.
3. Monitor SAP interfaces, troubleshoot errors, and collaborate with technical teams to resolve issues.
4. Reassign and escalate complex tickets with comprehensive functional and technical documentation.
5. Perform SAP FI/CO configuration activities to support system changes and enhancements.
6. Collect and validate business requirements to enable accurate system updates.
7. Lead and support functional testing including UAT, regression, and integration testing.
8. Share knowledge and maintain clear documentation to support the SAP team.
9. Engage with business stakeholders to deepen process understanding and align support with operational needs.
10. Identify and drive opportunities for process and system improvements.
11. Ensure delivery against agreed Key Performance Indicators (KPIs) and support...