Customer Service Representative – Inbound Service Centre
Location: Redhill
Salary: £22,932 per annum
Hours: 35 hours per week (Monday to Friday)
Looking for more than just a job? Ready to join a team where your voice matters and your contribution makes a difference?
At WTW, we’re more than a contact centre — we’re a team of passionate professionals committed to delivering world-class service with a human touch. We don’t do cold calls or sales pitches — we focus on what really matters: helping people with workplace pensions and flexible benefits, one interaction at a time.
Whether you're at the beginning of your career or looking for a fresh start, this could be the opportunity you've been waiting for. Full training is provided — what we care most about is your attitude, your willingness to learn, and your dedication to excellent customer service.
What You'll Do
As a Customer Service Representative, you’ll be at the frontline of our operations, handling inbound calls, emails and web chats from employees of our clients regarding their occupational pension schemes — all in a fast-paced, customer-focused environment.
Your day-to-day will include:
1. Delivering outstanding service via telephone, email, and live chat
2. Navigating varied customer needs with empathy, clarity, and professionalism
3. Representing WTW and our clients positively in every interaction
4. Effectively using our systems to resolve and record queries on a first-contact resolution
5. Handling complaints with a calm, solutions-focused approach, ensuring each customer feels listened to and supported
Recognising and responding appropriately to vulnerable customers, showing sensitivity and tailoring support to meet their specific needs