Job Description
Lead end‑to‑end logistics operations while overseeing customer service teams to ensure seamless order fulfilment, high service levels, and an exceptional customer experience.
Key Responsibilities
* Oversee daily logistics operations including warehousing, transport, inventory control, and distribution.
* Manage and develop customer service teams, ensuring timely resolution of queries, escalations, and service issues.
* Drive operational efficiency through process improvement, KPI tracking, and performance management.
* Collaborate with commercial, supply chain, and finance teams to support business goals and service-level commitments.
* Ensure compliance with safety, regulatory, and quality standards across logistics and customer service functions.
* Lead continuous improvement initiatives to enhance delivery accuracy, cost control, and customer satisfaction.
* Manage third‑party logistics providers and negotiate service agreements where required.
Skills & Experience
* Strong leadership experience in logistics, distribution, or supply chain management - ideally transport.
* Proven track record managing customer service teams in a fast-paced environment.
* Excellent communication, stakeholder management, and problem‑solving abilities.
* Data‑driven mindset with experience using KPIs, dashboards, and operational metrics.
* Ability to manage change, optimise processes, and lead cross‑functional initiatives.