Company: Vaillant Group U.K. Ltd Location: Belper-GBR Country: United Kingdom (GB) Brand: Vaillant
Contract type: Permanent Working time: Full-time
What We Achieve Together
Your responsibilities will include developing, owning and continuously improving service propositions that create clear value for customers, installers and partners, working closely with cross functional teams across the Vaillant Group.
You will become the voice of the customer, representing pre sales, installation, usage and aftersales needs to shape service concepts that elevate the homeowner experience.
After analysing and evaluating business requirements, you translate them into operational workflows, use cases and clear product requirements to support early-stage product development.
Together with our international market organisations, you will conduct deep market and competitor analysis, prepare business cases and confidently present data driven insights to leadership, sales and marketing stakeholders.
By collaborating with strategic partners, installer networks and internal experts, you ensure that service propositions are feasible, scalable and aligned with emerging policies, subsidies and technology trends.
You take ownership of service product KPIs such as conversion rates, customer satisfaction and churn, driving continuous improvements and supporting enablement activities with documentation and training.
What Makes Us Successful Together
You bring solid expertise in product management or growth driven marketing, ideally with exposure to customer centric digital or service products.
You have demonstrated success identifying business opportunities, transforming insights into tangible service offerings and navigating dynamic, ambiguous environments with confidence.
You combine strong analytical capabilities with technical understanding, are familiar with software ecosystems such as Adobe, Salesforce or Hybris and are comfortable presenting compelling business cases.
Experience in Heating or HVAC environments, insurance related products or financial conduct regulated offerings would be beneficial.
You thrive in fast paced environment, enjoy challenging the status quo, take ownership naturally, communicate clearly and maintain a positive, solution oriented mindset.
You enjoy working with cross functional teams, can balance diverse stakeholder expectations and build strong relationships across markets and functions.
What You Can Count On
We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
We are in the 7% of UK businesses that have received the gold award from Investors in People (IiP).
For our employee's peace of mind, we provide a death in service benefit and the option of subsidised private health care.
We pride ourselves on our Family Friendly Policies, designed to support our employees during important life events.
Our onsite Bistro and Coffee Bar are great places to enjoy social time with colleagues. They provide comfortable seating, healthy subsidised meal options and refreshments during the day.
What Makes Us Special
We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions.
You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate.
Become part of the Vaillant Group and help us shape the future of heating
We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.
Your Contact:
Amanda Smith