Customer advisor

You will play a key role inshapingourclientscustomer experience while supporting our goal of being the mostrespectedcompany within our market and community. Through exceptional communication and consistentlydelivering a high-quality service, you will help turnour customersinto trusted advocates. As a Customer Advisor, you will be the first point of contact for potential and existing clients, confidently handling vehicle insurancequotations, general insuranceenquiries, and customer service requests. Using clear, professionalcommunication, you will gather and recordaccurateinformation and ensure customers receive the best service tailoredto their needs, guided by our core values of Customer Driven, Excellence,RespectandIntegrity. Key Accountabilities Responding to inbound calls and client enquiries with professionalism andexpertise. Conducting outbound calls and client enquiries with professionalism andexpertise. Servicing customers through various digital solutions including E-mail and Live Chat. Providing insurance quotations and solutions, with a focus on customer satisfaction. Offering guidance on our full suite of motor insurance products. Ensuring seamless service to build long-term relationships with our clients. Ensure compliance with company policies and regulations. Communication will be core to your role Experience & Requirements No prior insurance experience is necessary, butstrong communicationand telephone skills area must. A customer-focusedattitude, with attention to detail and the ability to learn quickly. Basic English, maths and computerproficiencyand a commitment to delivering a high-quality service. A proactive, solutions focused team player with excellent interpersonal skills. Strong attention to detail and analytical skills Excellent communication and interpersonal skills Proven ability to work under pressure and manage multiple priorities in afast-pacedenvironment. What we offer Bespoke Inhouse Company Training, Supported by Accredited Continue & Begin Coaches. Starting salary of £26,000 per annum with the potential to boost your earnings and overtime pay. Access toPerkboxbenefits, providing discounts andperkson everyday items and experiences. Generous 29 days of holiday, including public holidays, for a healthy work-life balance. Exciting Progression opportunities in a fast-growing, well-established company. Pension Scheme. Discretionary Performance based Bonus. Social Events and more!