Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. ServiceNow is currently seeking a Retail Presales Solution Consultant to provide technical sales partnership and to provide customers within the Retail industry with product and solution guidance. Aligned to a small portfolio of Enterprise-level Accounts, the Solution Consultant will participate in the growth of the customer by utilising world-class technical pre-sales techniques to communicate the power, extensibility, and ease-of-use of the ServiceNow platform.
The Retail Presales Solution Consultant is a pre-sales technical consultant with the advanced ability to develop, position and provide technology based solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
Responsible for understanding business and technical problems encountered in the Retail industry addressed by ServiceNow products including business transformation, operational efficiency, key regulations & resilience, evolving business needs, security, etc.
Interview customers both face to face and remotely to uncover their technology architecture and business needs.
Partner with the sales teams in the customer account and strategy planning
Lead non-technical discussions with your customers to help define objectives that ServiceNow can address and their business value
Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via video conference.
Develop a deep understanding of the ServiceNow platform so you can be consultative and provide customers guidance and best practices in designing their solution
In conjunction with Sales Personnel and Professional Services, conduct transition briefings - communicate commitments, set expectations in preparation for deployment
Act as the ServiceNow subject matter expert at Executive briefings/marketing events
Expertise in Retail of enterprise software pre-sales solution consulting or sales engineering experience essential
Experience working with and selling to Retail enterprises (+ 5000 employees)
Experience selling complex multi-product or cross-platform software solutions essential
IT Service Management (ITSM), Financial Management (FM) Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations Management (ITOM) including Cloud Management, Event Management, Infrastructure Discovery/Mapping or any complementary technologies such as Generative AI.
Ability to pull together complex virtual and matrix teams
Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
Business Travel as necessary within the UK and occasionally international travel to the US. Offices in Staines and London with attendance required 1-2 times per week depending on business need
Fluency in English
Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.