All the details
Working Pattern:
Week 1:
Sunday- 10:00 -16:00
Thursday- 10:00 - 16:00
Friday-10:00 - 16:00
Saturday- 11:00 - 15:00
Week 2:
Sunday- 10:00 - 16:00
Wednesday- 10:00 - 16:00
Thursday- 10:00 - 16:00
Saturday- 11:00 - 15:00
Purpose
To deliver a great experience for your customers across Travel Money and other services, putting customers before task every time
Champion new ways of working within stores through an open mindset and positive attitude
Complete tasks and processes that deliver best in town' standards
Serve and sell across all Travel Money and other service channels brilliantly well
Be the voice of our customer to help us continually improve
Key Accountabilities
Demonstrate a genuine interest in your customers and build good relationships
Serve our customers efficiently and brilliantly well
Deliver best in town' standards through presentation standards, availability and keeping the store clean and tidy
Skilled to utilise all digital tools and communication channels to do the job
Share customer and colleague feedback to help us do things better
Share Travel Money knowledge and experience with colleagues to support others in building skill and confidence
Own your own learning & development and proactively access digital learning solutions
Know the daily sales targets, priorities, promotions & selling opportunities
Have great product knowledge to sell and recommend our products and services help our customers
Proactively engage with customers to understand their needs and make recommendations
Understand the store priorities and the part you play
Complete all Travel Money tasks with pace, accuracy and in line with procedures
Follow safe, legal and financial crime working practices
Key Capabilities
Understands how M&S operates, it's strategy, future and the role they play
Committed to delivering excellent work fast with great attention to detail
Open to and acts on feedback, asking for this regularly
Sets performance objectives for self in conjunction with line manager and in line with business plans
Takes accountability for planning and managing own work efficiently to ensure objectives are met
Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things and suggests improvements
Effective at communicating; ensures communication is clear and simple
In control of their own reactions and considers how to share their perspective to create better reaction for team
Copes well with change and work challenges, recovering quickly from its impact
Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
Contributing to store profitability
Work to get things done right first time within timescales
Comprehensive knowledge of Travel Money channels
Good level of product knowledge and other services
Up to date knowledge of the commercial operation and brilliant basics
Good level of digital capability and use of digital tools and applications
Understand customer needs and spot selling opportunities to delight
Adapting to change
Flexible and able to learn quickly
Key Relationships and Stakeholders
Customers
Colleagues
Store Leadership
M&S Bank Travel Money support team
BIG
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