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* Immediate Start as a 12-month Opportunity
* Customer Service Agent based in Caerphilly
About Our Client
This company operates within the energy and natural resources sector and is recognised for its commitment to delivering reliable services. As a small-sized organisation, it focuses on maintaining strong relationships with its customers and ensuring efficiency in its operations.
Job Description
* Respond to customer enquiries promptly and professionally via phone, email, and other channels.
* Resolve customer issues by providing accurate information or escalating to the appropriate department when necessary.
* Maintain detailed and accurate records of customer interactions in the system.
* Collaborate with team members to improve overall customer experience and satisfaction.
* Assist with administrative tasks related to customer accounts and billing.
* Monitor and report recurring issues to suggest process improvements.
* Ensure compliance with company policies and procedures at all times.
* Support the team in achieving service level targets and goals.
The Successful Applicant
A successful Customer Service Agent should have:
* Previous experience in a customer service role, preferably within the energy or natural resources industry.
* Strong communication skills, both written and verbal.
* Excellent problem-solving abilities and attention to detail.
* Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook
* Proficiency in using customer relationship management (CRM) tools and software.
* A positive attitude and the ability to work well under pressure.
* Flexibility to adapt to a temporary position based in Caerphilly.
What's on Offer
* Enjoy non-traditional work hours that fit the schedule you need.
* Opportunity to gain experience in the energy and natural resources sector.
* Supportive work environment with a focus on collaboration and growth.
* Convenient location in Caerphilly with accessible transport links.
This temporary position is an excellent opportunity to develop your skills as a Customer Service Agent. Apply today to join a team dedicated to providing exceptional service!
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Created on 25/06/2025 by TN United Kingdom
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