Scheduling Coordinator - 12 month FTC
Cambourne | Hybrid
We are seeking an organised and customer-focused Scheduling Coordinator to join our busy service team. In this role, you will coordinate planned maintenance, repairs, upgrades, and logistics for medical equipment across the UK while delivering excellent customer service.
Key Responsibilities
1. Schedule planned maintenance, repairs, upgrades, and relocations
2. Coordinate with engineers, customers, and internal teams
3. Manage transport, packaging, and third-level repair support
4. Provide clear customer updates via phone and email
5. Raise CRM transactions and maintain accurate data in CRM/SAP
6. Order parts and organise loan equipment
7. Support continuous improvements in scheduling processes
About You
8. Previous scheduling experience (required)
9. Strong UK geographical knowledge
10. Excellent communication and customer service skills
11. Confident working in a fast-paced, KPI-driven environment
12. Proficient in MS Office; CRM/SAP experience is a bonus
13. Professional, resilient, organised, and solution-focused
Why Apply?
14. Work within a reputable organisation supporting critical medical technology
15. Be part of a collaborative, friendly, and customer-focused team
16. Opportunity to make a real difference to service delivery and patient safety
17. Training, development, and support provided
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