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Skin Cupid is a leading Asian beauty retailer, dedicated to bringing the best of Asian skincare to our global community. Our platform is a curated haven for skincare enthusiasts, offering a diverse range of high quality products sourced directly from the most reputable and innovative Asian beauty brands. We believe in empowering our customers with knowledge and choices, making it easy and enjoyable to find products that suit their skin needs and preferences. Joining our team means being part of a dynamic, fast-growing environment that celebrates cross borders beauty and wellness.
About the Role
Skin Cupid is opening the doors to our very first offline and flagship store, and we’re looking for an experienced and passionate Retail Store Manager to bring our online presence to life in the physical world. We are known for being a passionate, community-driven brand that combines expert knowledge with warmth and inclusivity. We are recognised for our educational approach to skincare, empowering our customers to better understand their skin and discover products that truly suit their needs. With a focus on gentle yet effective formulations and transparent communication, we've built a loyal and engaged community that trusts us not only for our expertise but also for our warmth. Our friendly, approachable vibe is at the heart of everything we do, making skincare feel accessible, enjoyable, and genuinely personal.
Responsibilities
As the Retail Store Manager of Skin Cupid’s first-ever flagship store, you will play a key role in bringing our online identity to life in a physical space. This is more than a store manager position, it’s a chance to build and lead a team, shape the offline customer experience, and set the standard for all future retail locations.
You will be responsible for the smooth daily operation of the store, team development, and creating a space that reflects everything our community loves about Skin Cupid: expertise, warmth, inclusivity, and a genuine passion for skincare. This role is perfect for someone who thrives in a leadership position, understands and champions the Skin Cupid culture, and is excited to build something meaningful from the ground up.
* Lead the store’s daily operations, ensuring a smooth and exceptional experience for every customer.
* Uphold and embody the Skin Cupid identity and values, translating our online presence and community spirit into a welcoming offline environment.
* Recruit, onboard, and train a team of passionate Sales Assistants, fostering a supportive and high-performing team culture.
* Act as the go-to point of escalation, problem-solving, and knowledge-sharing for all in-store staff.
* Collaborate closely with HQ team members to align on company goals, promotions, product knowledge, and brand initiatives.
* Monitor store performance and KPIs, implementing improvements where necessary to drive growth and customer satisfaction.
* Ensure high standards of visual merchandising and store presentation in line with the Skin Cupid brand.
We Are Looking For:
* Experience: Previous experience in retail store management
* Passion for Skincare and Beauty : Genuine enthusiasm for skincare and beauty with strong product knowledge and a desire to keep learning.
* Leadership: Exceptional leadership and interpersonal skills; confident in building, managing, and inspiring a team.
* Skin Cupid Fit: A genuine understanding of the Skin Cupid culture and the ability to embody and represent it with integrity and enthusiasm.
* Communication: Exceptional communication skills, both to our Cupid Community and to your team members.
* Operational Mindset : Strong operational mindset, with excellent organisational and problem-solving skills.
* Adaptability : Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
All candidates must be eligible to work in the United Kingdom.
If you love working in a tight-knit team, you have found just the place!
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Retail
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