Monitoring Centre Operator Ashford Homeless Service 6 Months 36 Hours (Shifts) £16.00 LTD / £13.73 PAYE (inc hol) Join a vital frontline service helping to keep Ashford’s communities safe through proactive CCTV surveillance and emergency support. THE ROLE Working as part of a 24/7 Monitoring Centre team, you will help deliver a fast-paced and responsive service safeguarding the public, liaising with emergency services, and handling the council’s out-of-hours services. Operate the council’s CCTV system in accordance with procedures and legislation Liaise with emergency services and respond to police radio as required Act as a first point of contact for public safety and out-of-hours enquiries Record and manage data accurately, including evidence and incident reporting Respond to incidents involving vulnerable individuals with care and empathy Monitor radio networks and relay urgent communications Contribute to the wider work of the team, including training, administration, and shift coverage THE CANDIDATE We’re looking for candidates with previous experience in a control room, CCTV monitoring or emergency services environment, with a calm and methodical approach to safety and public protection. Experience working with vulnerable individuals or in safeguarding scenarios Strong communication and decision-making skills Ability to remain calm under pressure in emergency situations Exce...