Job summary
** WE ARE CURRENTLY UNABLE TO ACCEPT APPLICATIONS VIA NHS JOBS. TO CONTINUE WITH YOUR APPLICATION, PLEASE USE THE FOLLOWING LINK TO OUR CAREERS SITE **
https://fa-euxi-
Salary:£25,185 - £25,989 pro rata
Hours per week:22.5 hours
Interview date:To be confirmed after shortlisting
Wellbeing Admin Assistant Wiltshire Health Improvement Hub
Are you a highly organised administrator with great customer service skills and an interest in helping people to improve their health and wellbeing?
Main duties of the job
If so, join the Wiltshire Health Improvement Hub, where we work to reduce health inequalities by helping residents across Wiltshire to live healthier and more active lives.
We are looking for a compassionate and self-motivated individual with strong administrative experience and excellent IT skills (including Microsoft Word, Excel, Teams and ideally SharePoint) to join our supportive and dynamic team.Confidence and professionalism in yourinteractionwith people of all levels, across all forms of communication is essential as well as theability to manage your own time effectively, andto workproactivelywith yourteammates.
As a Wellbeing Admin Assistant, you will be the first point of contact for our clients; you will handle resident enquiries, call and triagereferrals,liaise with our community partners andmaintainaccuraterecords across our system. Previousexperience in a fast-paced administrative or customer service roles is essential.
Ifyourean enthusiastic, highly organised and efficient team player with a keen eye for detail, we encourage you to apply for this exciting opportunity.
About us
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right.
Details
Date posted
24 February 2026
Pay scheme
Other
Salary
£25,185 to £25,989 a year
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
F
Job locations
County Hall
Bythesea Rd
Trowbridge
Wiltshire
BA14 8JN
Wiltshire Council
Monkton Park
Chippenham
Wiltshire
SN15 1ER
Wiltshire Council
Bourne Hill
Salisbury
SP1 3UZ
Job description
Job responsibilities
To support the Single Point of Access as part of the Health Improvement Coach service to triage referrals to the most appropriate service.
To support the Public Health Practitioner Manager for Health Improvement Coach service and Public Health Practitioner for Weight Management Service on administration support including marketing and promotion of the Single Point of Access.
To provide a full range of administrative support to staff in the Health Improvement Coach and Weight Management service. To participate in the daily processing of all communications/postal systems operating across offices to ensure that efficient systems are maintained.
To participate in the provision of high-quality front-of-house service acting as first line contact for
o Receiving enquiries and actioning as appropriate
o Providing information and guidance to members of the public using Making Every Contact. Count (MECC) style conversational skills.
o Ensuring urgent matters are referred to appropriate team member
o Maintaining an accurate resource/information base and appropriate records o Maintaining meeting room diary booking systems and ensuring rooms are cancelled if not required
To provide information to all enquiries contacting the service, liaising as necessary with colleagues in the Public Health team. Using the referral pathways to refer clients appropriately. To ensure all referrals are recorded accurately, using IT and manual systems. To progress, chase and track information to ensure all systems are maintained and updated.
To respond flexibly to the administrative needs of the Health Improvement Coach and Weight Management service.
Job description
Job responsibilities
To support the Single Point of Access as part of the Health Improvement Coach service to triage referrals to the most appropriate service.
To support the Public Health Practitioner Manager for Health Improvement Coach service and Public Health Practitioner for Weight Management Service on administration support including marketing and promotion of the Single Point of Access.
To provide a full range of administrative support to staff in the Health Improvement Coach and Weight Management service. To participate in the daily processing of all communications/postal systems operating across offices to ensure that efficient systems are maintained.
To participate in the provision of high-quality front-of-house service acting as first line contact for
o Receiving enquiries and actioning as appropriate
o Providing information and guidance to members of the public using Making Every Contact. Count (MECC) style conversational skills.
o Ensuring urgent matters are referred to appropriate team member
o Maintaining an accurate resource/information base and appropriate records o Maintaining meeting room diary booking systems and ensuring rooms are cancelled if not required
To provide information to all enquiries contacting the service, liaising as necessary with colleagues in the Public Health team. Using the referral pathways to refer clients appropriately. To ensure all referrals are recorded accurately, using IT and manual systems. To progress, chase and track information to ensure all systems are maintained and updated.
To respond flexibly to the administrative needs of the Health Improvement Coach and Weight Management service.
Person Specification
Experience
Essential
* GCSEs/ NVQ Level 2 in Administration or equivalent including English at Grade C or above
* Excellent ICT skills including Microsoft applications, particularly Word
* Previous general office experience, within a large and complex organisation
* Proven ability to communicate with and relate to members of the public and professional staff,
* either face-to-face or via the telephone.
* Able to deal with distressed people in a calm and appropriate manner.
* Capable of working as a member of a team and to contribute to the effectiveness of the service.
* Able to be flexible and fully responsive to competing demands on a daily basis, prioritising own
* workload accordingly
* Proven ability to offer high levels of accuracy, attention to detail and to produce work of a high
* standard.
* Able to gain knowledge and impart information to others.
* Skilled at achieving high levels of professionalism, maintaining absolute confidentiality, whilst
* working with sensitive information and operating within GDPR guidelines.
* Committed to own personal development and to demonstrating continued learning.
* Able to demonstrate understanding and knowledge of equalities issues and anti-discriminatory
* practice and a willingness to promote equalities
* Good standard of written and spoken English
Desirable
* Experience of operating in a pressurised environment and of meeting tight deadlines.
* Experience of working in a Public Health/Health Promotion role/service.
* Attended training on Making Every Contact Count and utilise healthy conversational skills
Qualifications
Essential
* GCSEs/ NVQ Level 2 in Administration or equivalent including English at Grade C or above
* Excellent ICT skills including Microsoft applications, particularly Word
* Previous general office experience, within a large and complex organisation
* Proven ability to communicate with and relate to members of the public and professional staff,
* either face-to-face or via the telephone.
* Able to deal with distressed people in a calm and appropriate manner.
* Capable of working as a member of a team and to contribute to the effectiveness of the service.
* Able to be flexible and fully responsive to competing demands on a daily basis, prioritising own
* workload accordingly
* Proven ability to offer high levels of accuracy, attention to detail and to produce work of a high
* standard.
* Able to gain knowledge and impart information to others.
* Skilled at achieving high levels of professionalism, maintaining absolute confidentiality, whilst
* working with sensitive information and operating within GDPR guidelines.
* Committed to own personal development and to demonstrating continued learning.
* Able to demonstrate understanding and knowledge of equalities issues and anti-discriminatory
* practice and a willingness to promote equalities
* Good standard of written and spoken English
Desirable
* Experience of operating in a pressurised environment and of meeting tight deadlines.
* Experience of working in a Public Health/Health Promotion role/service.
* Attended training on Making Every Contact Count and utilise healthy conversational skills
Person Specification
Experience
Essential
* GCSEs/ NVQ Level 2 in Administration or equivalent including English at Grade C or above
* Excellent ICT skills including Microsoft applications, particularly Word
* Previous general office experience, within a large and complex organisation
* Proven ability to communicate with and relate to members of the public and professional staff,
* either face-to-face or via the telephone.
* Able to deal with distressed people in a calm and appropriate manner.
* Capable of working as a member of a team and to contribute to the effectiveness of the service.
* Able to be flexible and fully responsive to competing demands on a daily basis, prioritising own
* workload accordingly
* Proven ability to offer high levels of accuracy, attention to detail and to produce work of a high
* standard.
* Able to gain knowledge and impart information to others.
* Skilled at achieving high levels of professionalism, maintaining absolute confidentiality, whilst
* working with sensitive information and operating within GDPR guidelines.
* Committed to own personal development and to demonstrating continued learning.
* Able to demonstrate understanding and knowledge of equalities issues and anti-discriminatory
* practice and a willingness to promote equalities
* Good standard of written and spoken English
Desirable
* Experience of operating in a pressurised environment and of meeting tight deadlines.
* Experience of working in a Public Health/Health Promotion role/service.
* Attended training on Making Every Contact Count and utilise healthy conversational skills
Qualifications
Essential
* GCSEs/ NVQ Level 2 in Administration or equivalent including English at Grade C or above
* Excellent ICT skills including Microsoft applications, particularly Word
* Previous general office experience, within a large and complex organisation
* Proven ability to communicate with and relate to members of the public and professional staff,
* either face-to-face or via the telephone.
* Able to deal with distressed people in a calm and appropriate manner.
* Capable of working as a member of a team and to contribute to the effectiveness of the service.
* Able to be flexible and fully responsive to competing demands on a daily basis, prioritising own
* workload accordingly
* Proven ability to offer high levels of accuracy, attention to detail and to produce work of a high
* standard.
* Able to gain knowledge and impart information to others.
* Skilled at achieving high levels of professionalism, maintaining absolute confidentiality, whilst
* working with sensitive information and operating within GDPR guidelines.
* Committed to own personal development and to demonstrating continued learning.
* Able to demonstrate understanding and knowledge of equalities issues and anti-discriminatory
* practice and a willingness to promote equalities
* Good standard of written and spoken English
Desirable
* Experience of operating in a pressurised environment and of meeting tight deadlines.
* Experience of working in a Public Health/Health Promotion role/service.
* Attended training on Making Every Contact Count and utilise healthy conversational skills
Employer details
Employer name
Wiltshire Council
Address
County Hall
Bythesea Rd
Trowbridge
Wiltshire
BA14 8JN
Employer's website
(Opens in a new tab)
Employer details
Employer name
Wiltshire Council
Address
County Hall
Bythesea Rd
Trowbridge
Wiltshire
BA14 8JN
Employer's website
(Opens in a new tab)