Location: Kings Langley
Contract: Temporary
Salary: £12.71
Job Purpose
The GP Receptionist with triage experience plays a vital frontline role within the practice, providing high-quality administrative and patient-facing support. The post holder will act as the first point of contact for patients, using care navigation and triage skills to ensure patients access the most appropriate healthcare service in a timely and safe manner.
Key Responsibilities
Patient Reception & Communication
Act as the first point of contact for patients attending the practice, in person and via telephone
Provide a professional, friendly and empathetic service at all times
Manage high volumes of calls efficiently while maintaining confidentiality
Handle sensitive and potentially distressed patients with care and discretion
Triage & Care Navigation
Use agreed triage protocols and care navigation principles to assess patient needs appropriately
Signpost patients to the most suitable service (GP, nurse, pharmacist, ANP, physiotherapist, social prescriber, urgent care, or external services)
Support clinical staff by prioritising appointment requests and urgent queries effectively
Accurately document patient requests and outcomes on the clinical system
Appointments & Administration
Book, amend and cancel appointments in line with practice policies
Manage GP, nurse and clinic templates efficiently
Process repeat prescriptions in accordance with practice procedures
Register new patients and update patient records accurately
Scan, code and file clinical correspondence
Support clinical and administrative teams with general admin duties as required
IT & Systems
Use clinical systems such as EMIS Web / SystmOne (or equivalent) confidently
Maintain accurate patient records in line with GDPR and data protection regulations
Use Microsoft Office and practice systems as required
Team & Practice Support
Work collaboratively with GPs, nurses and the wider practice team
Contribute to a positive, supportive working environment
Follow all practice policies, procedures, and standards
Participate in training, meetings and service improvements
Skills & Experience
Essentiald
Previous experience as a GP Receptionist or in a primary care setting
Demonstrable triage or care navigation experience
Excellent communication and interpersonal skills
Ability to remain calm and professional in a fast-paced environment
Strong organisational skills and attention to detail
Good IT skills and confidence using clinical systems
Understanding of patient confidentiality and GDPR
Desirable
Care Navigation / Active Signposting training
Experience using EMIS Web or SystmOne
Knowledge of services and referral pathways
Customer service or healthcare administration qualification
Personal Attributes
Professional and approachable
Resilient and adaptable
Empathetic and patient-focused
Able to prioritise and manage workload effectively
A strong team player with a proactive attitude
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