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One Stop - Customer Service Assistant, Newark-on-Trent
Client: One Stop
Location: Newark-on-Trent, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference:
Job Views:
4
Posted:
02.05.2025
Expiry Date:
16.06.2025
Job Description:
One Stop • Bowbridge Road Newark • Apply by 20-May-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will be constantly seeking ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Serving customers with passion and pride, delivering natural service.
* Encouraging customer feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying training to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out accurately for proper payment.
* Following security procedures and wearing safety equipment.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially managing shifts in the absence of your Shift Leader or Store Manager.
* Following all training to keep everyone safe and legal.
* If applicable, managing Post Office operations with necessary background checks.
Flexible Working
We support flexible working arrangements to accommodate different life situations. Discuss your needs with us during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Customers are at the heart of everything we do
* We treat each other well
* We work as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including convenience foods, household essentials, and additional services like Post Office, PayPoint, lottery, and vending solutions.
As a Tesco subsidiary, we operate from multiple distribution centers and aim to serve local communities effectively.
Please Note
We only recruit individuals who have passed the school leaver’s age. Check your country's school leaver age for eligibility.
Benefits
* 10% discount in One Stop
* Additional Tesco and F&F discounts
* Discounts on insurance, health checks, and more
* Flexible benefits including savings schemes, support services, and various flexible working options
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