Overview: We are part of an exploding industry where we have conquered the global market and are growing our UK team. We are looking for an Associate Customer Engagement Manager for the UK Market to join our Customer Success department in London. Our team plays a crucial role in Trustpilot's commitment to building trust and transparency between consumers and businesses worldwide. You will be working hand in hand with the Customer Success Manager in the first six months businesses join Trustpilot. The role requires special attention to driving optimal implementation in line with our company values and guidelines. Trust is our motto. The goal is to showcase and deliver long-term value to our clients. It is essential that you are a team player, have a passion for talking to customers, are a quick learner and have a positive attitude to change and problem-solving. It also requires structure and project management skills. This is mainly a phone-based role, therefore flexibility and an agile approach will be needed. We value these 4 key behaviours very highly - Team player - Instilling Trust - Self-awareness - Decision Making and timeliness. What you'll be doing: Product adoption management - you will guide businesses in adopting our product Driving optimum adoption of Trustpilot to customers, ensuring commercial success. Portfolio Management Define a strategic approach to driving business development with the given portfolio. - Creates and hunts for new business opportunities. Sales & Business Acumen Leverages understanding of both sales and product knowledge to identify growth professionally and efficiently Excellent communication skills Be a Trustpilot ambassador through compelling storytelling to customers and engage efficiently with different audiences Be a Trusted Advisor Building strong and trustful relationships with our customers by delivering top-notch consultancy support. Who you are: You have some experience either in E-Commerce, online marketing, SEO/Google AdWords, project management or B2B software. You have some experience in building relationship with multiple stakeholders internally and externally A proven track record in driving successful project delivery Adept at finding solutions and challenging the status quo Possess a solid ability to manage tough conversations in a professional and solution-oriented manner Proactive mindset High Energy - likes working in a fast-paced environment We offer: A range of flexible working options to dedicate time to what matters to you Attractive compensation package bonus 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist Pension and Life Insurance Health cash plan, Online GP, 24/7 Employee Assistance PlanFull access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave Season ticket loan and a cycle to work scheme Central office location complete with table tennis, a gaming corner with a Nintendo Wii and VR headsets, coffee bars and all the snacks and refreshments you can ask for Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials. Free breakfast and lunch in the office on Tuesdays and Wednesdays along with extra treats throughout the month - think ice cream carts, chocolate fountains and cocktail/mocktail bars, to name a few. Access to over 4,000 deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more Still not sure? We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this and feel like you don't meet all the requirements, we'd still really like to hear from you LI-Hybrid LI-IA1