Job Description
Job Title: Contact Centre Operative \n\nDuration: 12 months, temp to perm \n\nLocation: Manchester/Hybrid (three days per week in the office)\n\nSalary: £25000 per annum plus 5% bonus \n\nAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every call counts? If so, we have an exciting opportunity for you!
Our client, a leading name in the banking industry, is seeking 4 Contact Centre Operatives to join their dynamic team in the heart of City Centre, Manchester. This role offers the potential for a Temp to Perm contract and an annual salary of £25,000.\n\nWhat You'll Do:\n\nAs a Contact Centre Operative, you'll be at the forefront of customer interactions, responding to shareholder queries received via phone, email, letter, or webchat. Here's what to expect:\n\nEngage with Customers: Handle approximately 80% of inquiries over the phone, ensuring responses are fast, efficient, and accurate.\nInvestigate and Resolve: Spend 20% of your time investigating shareholder account discrepancies and errors, taking ownership of each case until resolved.\nPlace Trades: Execute telephone trades in accordance with received instructions, ensuring compliance with procedures.\nCollaborate: Route complex issues to the appropriate team and keep shareholders informed once resolutions are found.\nFollow Up: Review daily open items to ensure proper follow-up and closure of queries.What You Bring:\n\nHigh school diploma or equivalent education/experience is required.\nStrong communication skills and a customer-centric mindset.\nA proactive approach to problem-solving and accountability for your work.Why You'll Love Working Here:\n\nHybrid Working: Enjoy a flexible work environment that allows you to balance home and office life.\nProfessional Development: Take advantage of training and coaching opportunities to enhance your skills and elevate your career.\nSupportive Team: Join a friendly and enthusiastic team that values collaboration and excellence in service delivery.Ready to Apply?\n\nIf you're excited about making a difference and being part of a vibrant team, we want to hear from you!
Don't miss out on this fantastic opportunity to grow your career in the banking industry.\n\nJoin us and be part of a team that values your contribution and supports your growth. We can't wait to meet you!\n\nHow to Apply:\n\nTo apply for this opportunity, please apply with an up-to-date CV.\n\nPlease note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.\n\nPontoon is an employment consultancy.
We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.\n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website