* Earnings: Salary discussed on application
The post holder will be responsible for providingend user and system support, helping diagnose and troubleshoot hardware and software problems, whilst also helping users to install and configure applications. As members of the team, you will be a key player in the continuous improvement of current systems and the introduction of new technologies.
Responsibilities
* Providesupport to diagnose, troubleshoot and resolve technical issues and requests across a broad IT hardware and software spectrum. This includes undertaking rootcause analysis to help prevent similar issues in future.
* Maintainand supportEmail, Web browsing security, Anti-Virus systems, Windows Update Services and Microsoft products and services.
* Usethe Company’s ticket management tool to ensureall cases are logged properly, tracked and completed accurately through to resolution,within agreed timeframes and limit SLA breaches.
* Prioritiseand manageseveral open issues simultaneouslyand where required, properly elevate unresolved issues to appropriate internal teams (e.g. Senior Engineers or Business Systems Team).
* Performdaily and weekly checks and monitoring of Key Services and applications, to ensure a proactive approach towards issue detection and resolution.
* Documenttechnical knowledge in the form of notes and manuals.
* Support the wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and actively contributingat team meetings.
* Ensureall company policies, procedures and working practices are adhered to.
* Participatein on site customer/supplier audits as required.
* Prioritiseand delegatetasks to ensure productivity, quality & improvement targets are met in accordance with set KPI's.
* Participate in projects to success via SMART objectives.
Reward
* Annual bonus (linked to company performance)
* 33 days annual leave (Increase after 5 years' service)
* 37.5 hours per week
* Health cash plan
* Contributory Salary Sacrifice Pension Scheme
* Holiday Purchase Scheme - Salary Sacrifice
* Electric Car Scheme - Salary Sacrifice
* Cycle to Work Scheme
* Competitive enhanced Maternity and Paternity pay
* IVF & Assisted Conception Policy
* Women in Business - CorporateMember
* Service Awards
* Local charity /sponsorship activities
* Dedicated employee parking
* Discounted Gym membership
* Learning and development opportunities
Requirements
* Completed a degree within a relevant field i.e. Computer Science, IT or Software Engineering
* Good understanding of computer systems, mobile devices, and other tech products.
* Ability to diagnose and troubleshoot basic technical issues.
* Self-motivated withexcellent time management and communication skills
* A current driver’s license/own transport is required.
* Out of hours support may be required from time to time in this role
* Certification in Microsoft, Linux, Cisco, or similar technologies.
* Previous industry experience through a placement year
We reserve theright to enhance criteria on shortlisting.
Thompson Aero Seating is an Equal Opportunities employer.
The closing date for applications is the 31st May 2026 at 17:00.
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