Role/Job title: Major Incident Manager and Incident/ Change Analyst
Work Location: Wokingham
Mode of working Hybrid /office based: Office (Wokingham)
Any other working conditions - travel/on call/shifts:
24x7 rotational shifts including night shifts (12 hrs, 4 PM GMT onwards), weekends (12 hrs) and bank holidays
The Role
An IT Major Incident Manager (MIM) is responsible for coordinating, managing, and resolving high impact IT incidents that disrupt critical business services. Their job is to restore service as quickly and safely as possible while maintaining strong communication with technical teams and stakeholders.
This role is for a UK based Utility company and hence demands a highly experienced Major Incident Manager. Candidate will also perform Incident and Change Analyst role when there is no Major Incidents.
Your responsibilities:
Major Incident Manager
1. Major Incident Coordination
Lead the response to P1 / high severity incidents.
Bring together cross functional technical teams to diagnose and resolve issues.
Ensure the incident is worked on 24/7 until resolved, if required.
2. Communication & Stakeholder Management
Send comms (text and email) to all the stakeholders within 15mins 20mins.
Provide timely updates to leaders...