We are seeking an experienced and committed Assistant Aftersales Manager to work alongside our team of Vehicle Technicians, Apprentices, Service Advisors and our Aftersales Manager.
Assisting the Aftersales Manager,
· You will be responsible for exceeding customer expectations regarding the aftercare of their vehicles.
· Leading the team by personally demonstrating and encouraging the skills and behaviours associated with a Customer First philosophy.
· You will oversee scheduling, task delegation, and performance monitoring while maintaining a hands-on approach to support the team.
· As the primary escalation point for complex or high-priority cases, you will use your expertise and problem-solving skills to resolve issues effectively and enhance overall customer satisfaction.
· Participating fully in all aspects of centre management, working with colleagues across the business including Service, Parts and Workshop to provide a seamless service to customers and progress the business across all disciplines
KEY TASKS
· Building Rapport with customers to ensure their journey is seamless, improving all areas of customer satisfaction by measuring and monitoring all feedback
· Assisting to ensure that the work carried out by the aftersales department achieves the required levels of profitability, work quality and customer satisfaction
· To assist in identifying any weaknesses throughout the aftersales operation and support colleagues to make relevant improvements
· Assisting the Aftersales Manager with general administration and report generating functions
· Ensuring a high standard of departmental housekeeping is maintained at all times
· Any other adhoc duties / projects required by the Aftersales Manager
Person Specification
· Excellent customer service skills with a passion for working with people.
· Record of working within customer services or a customer-facing role in the retail industry.
· Able to take initiative and ownership of issues; is proactive, has a ‘can-do’ attitude.
· Previous Supervision/ leadership experience
· Willingness to learn, develop and keep up-to-date with technical/product information.
· Strong organisational and prioritisation skills.
· Strong people/communication skills.
· Is a team player willing to support your colleagues
· Has the ability to build relationships and display empathy
· Holds a full UK driving licence.
What’s on offer/ Benefits
· Workplace Pension Scheme
· Cycle to Work Scheme
· Eyecare Vouchers
· Loyalty & Long Service Awards
· Life Insurance
· Employee Assistance programme
· Employee Discounts
· Car Leasing Scheme
· Training and on-going development with the Award-Winning Toyota Academy
Opportunity for career progression
Brand
Toyota