Job Description
Join Mercury Systems as a Customer Support Engineer – Based in Silchester
Are you looking for an opportunity to apply your expertise in engineering while supporting international design and in-service teams? Mercury Systems is seeking a Customer Support Engineer to lead technical analysis and solve critical engineering challenges.
Your Mission
As a Customer Support Engineer, you will provide engineering expertise to ensure optimal performance and reliability of avionics and defense systems. You will manage technical investigations, resolve obsolescence challenges, and support customers with warranty and non-warranty RMAs.
Additionally, you will collaborate with teams across engineering, production, and customer support, driving root cause analysis and proposing effective solutions.
Key Responsibilities
In-Service Support:
* Prepare support documentation required by projects.
* Provide technical expertise on legacy products.
* Develop procedures for on-site rework when necessary.
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