Permanent | Administrator | Edinburgh City Centre | Your new company This is a mission-led organisation that truly transforms people's lives and prides itself on being a progressive and forward thinker. They have a number of exceptional services and are dedicated to offering its people a challenging and diverse career. Your new role As a passionate and adept individual, your primary responsibility is to manage and execute a range of administrative tasks. Providing excellent service to internal and external stakeholders, you will contribute to improving the operation's productivity. Allocating and tracking workflow in line with service level agreements. Managing email inboxes, work queues, and system updates Building effective relationships with external and internal stakeholders. Supporting training needs and escalating system/process issues Communicating with customers to resolve application delays and ensure accurate records Contributing to performance monitoring and continuous improvement initiatives What you'll need to succeed To ensure your success in this highly visible role, you will have: Experience in a customer service or administrative environment Strong communication and organisation skills Good ICT literacy, including database use and Microsoft Office Ability to manage multiple workflows and meet deadlines Problem-solving skills and the ability to work independently Excellent attention to detail A collaborative, solution-focused mindset What you'll get in return In return for your dedication and hard work, you'll be rewarded with: Full-time hours with flexibility available Generous annual leave and public holiday entitlement A supportive, respectful work culture with strong leadership Opportunities for training, development, and regular feedback The chance to contribute to meaningful work with social and environmental impact Competitive annual salary What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4714819