Job summary The Burnhams Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a full time basis, working a minimum of 25 hours a week, to be worked over 5 days. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills. Main duties of the job Greeting and directing all patients. Making appointments. Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate. Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc. Advising patients of practice procedures. Registering new patients. Accurately maintaining patient database and records, photocopying, filing and scanning. About us The Burnham Surgery is a small GP Practice on the Norfolk coast rated as Good by the Care Quality Commission (CQC). It provides care to around 4,200 patients in and around Burnham Market. In January 2022 the Burnham Market partners joined with Wells Health Centre and the two sites are running as sister sites within the same partnership. The reception team is a small, friendly, and busy and efficient team who pride themselves on being the front face of the practice. The successful candidate will work closely with the reception team to make sure we are constantly providing our patients with the greatest care possible and supporting each other in doing so. You will be key member of the reception team, answering calls into the surgery, speaking with patients face to face at the reception desk, booking appointments, sign posting patients, amending clinics as well as other reception duties. The role also encompasses other duties such as scanning, summarising, and coding as well as other administrative areas. Details Date posted 13 December 2025 Pay scheme Other Salary £12.43 an hour Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number 29128-1 Job locations Church Walk Burnham Market Norfolk PE31 8DH Job description Job responsibilities If you would like to find out more information about this role, please see the attached job specification. Job description Job responsibilities If you would like to find out more information about this role, please see the attached job specification. Person Specification Experience Essential Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance. Desirable Previous medical or healthcare receptionist experience is desirable. Person Specification Experience Essential Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance. Desirable Previous medical or healthcare receptionist experience is desirable. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Primary Care Careers Address Church Walk Burnham Market Norfolk PE31 8DH Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab) Employer details Employer name Primary Care Careers Address Church Walk Burnham Market Norfolk PE31 8DH Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)