You will play a critical role within the Electricity Industry Operations team, focusing on investigating and resolving billing and supply issues that lead to inaccurate or fictitious debt on customer accounts. Working closely with Billing, Debt, Settlement, and Metering teams, you will review, validate, and correct customer accounts to ensure billing accuracy and full compliance with industry, regulatory, and contractual requirements. Your attention to detail and analytical approach will directly contribute to improved customer outcomes and confidence in our billing processes.
In this role, you will analyse customer account data to identify discrepancies, implement corrective actions, and track progress through to resolution. You will engage with customers via phone and email to address billing queries, set up payment arrangements where appropriate, and ensure only validated debt is collected.
What skills/experience do I need to be successful?
* Experience in data quality roles within a utilities provider or similar, specifically in billing or metering;
* Experience in collecting outstanding debt on customer accounts;
* Understanding of the impact of data quality on financial performance & Debt.
What sets us apart?
* Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
* Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
* Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.
We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.