Debden Grange is looking for a Hospitality Assistant to work on a Bank (zero hour contract) within our onsite restaurant/bar. The ideal candidate will be able to cover ad-hoc shifts to cover holiday/sickness and have a passion for customer service and a genuine desire to enhance the dining experience for our residents. As a Hospitality Assistant in our retirement village, you will play a key role in ensuring that our residents receive exceptional service during meal times. We pride ourselves on offering excellent service and creating a warm and inviting atmosphere for our residents. Responsibilities: Greet residents warmly as they arrive at the dining area Assist residents with seating and provide menus Take food and beverage orders accurately and efficiently Serve meals and beverages in a timely manner Ensure that residents' dietary preferences and restrictions are accommodated Clear tables and reset them for the next service Provide friendly and attentive service to residents throughout their meal Collaborate with kitchen staff and other waitstaff to ensure smooth operation of the dining area Handle residents' concerns or special requests with professionalism and courtesy Maintain cleanliness and organisation in the dining area Requirements: Previous experience in a hospitality setting or in a customer service role preferred Excellent communication and interpersonal skills Ability to multitask and work efficiently in a fast-paced environment Strong attention to detail Compassionate and patient demeanour Knowledge of food safety and sanitation guidelines Must be over 18 years old In return we offer a number of benefits including, pension scheme, enhanced annual leave, birthday leave, rewards schemes, volunteering and wellbeing days and much more!