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Job Description
Job Description
Rate of pay: £14.23 - 15.04 depending on experience
Shift: Tuesday 09:00-17:00, Wednesday 08:00-18:00, Thursday 12:00-16:00, Friday-Saturday 09:00-17:00 (36 hours per week)
Location: Enderby, Leicester
Training: 4 weeks in house training
Working within the Retail Customer Escalations Team, you’ll be working in a small and friendly team where you can make not only a difference to the individual customer's journey but also influence the way we do business with all of our customers by recommending changes to the way we work going forward.
You’ll have the freedom to help customers and see through to the end for a successful resolution, using your own initiative as well as the support of other colleagues within the team.
This opportunity will give you the chance to build your career further with a truly dynamic and motivated department working with like minded colleagues who are always happy to support and guide you when needed.
What you’ll be doing:
As a Complaint Handler, you will take responsibility for investigating the customer's complaint, liaising with various areas within the business when required to achieve a resolution for the customer in the agreed timescales.
You will build a great relationship with the customer, finding a resolution to the complaint, making an improvement to a business process or practice and having the satisfaction of turning a complaint around into a positive experience for the customer.
Additionally, you will speak and write to customers to achieve a satisfactory outcome for the customer and the business, putting yourself in their shoes whilst using professional and conversational language.
It will be key to plan, organise and prioritise your own workloads to make sure deadlines are achieved for our customers.
What we’re looking for:
With previous experience in customer service and complaint handling, you will have excellent communication skills and attention to detail, you’ll be able to put yourself into the customers shoes and do all you can to achieve this.
You’ll be extremely self-motivated and have excellent attention to detail with a high level of enthusiasm and thrive on taking responsibility in a fast-paced environment, whilst showing a can-do attitude to ensure all complaints are resolved in the agreed timescales.
What's Next?
Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.
About Us
You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!
About The Team
* 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
* Quarterly bonuses
* Free parking on Next authorised sites
* Early VIP access to sale stock
* Access to fantastic discounts at our Staff Shops
* 10% off most partner brands & up to 15% off Branded Beauty
* Restaurants with great food at amazing prices
* Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
* Access a digital GP and other free health and wellbeing services
* Sharesave scheme
* Financial Wellbeing - Save, track and enhance your financial wellbeing
* Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
* Support Networks - Access to Network Groups to empower and celebrate each other
* Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email nextonline_careers@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 0333 777 8166 and leave a voicemail.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Retail
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