Overview
Who We Are
Alfresco Exterior Cleaning has been family-owned for almost 30 years. We're Oxfordshire's best-rated exterior cleaning company with over 300 Google reviews, and we've built our reputation on quality, reliability, and a bit of old-fashioned graft.
We're not a corporate machine. We're a jeans and t-shirt company, straight-talking, and proud of it. No suits. No buzzwords. No endless waffle. We're family-run and community-minded, and we like people who fit that mould. The language in our office can get a bit fruity at times, so if you're easily offended, this probably isn't the place for you.
What matters to us is attitude. Skills can be taught, but the right mindset is what makes someone thrive at Alfresco.
What You'll Do
* Pick up incoming calls, emails, and messages from customers.
* Call back past clients to re-engage them. This is our annual gutter cleaning clients.
* Handle everyday admin — data entry, filing, and keeping things in order.
* Use Microsoft Office (Word & Excel daily is a must).
* Work in Jobber, our CRM system, to keep schedules and records tidy.
* Don't worry, full training on Jobber will be part of your onboarding.
* Book home assessments for Mark, Nick, who do the surveys and manage calendars.
* Support with reports, presentations, and correspondence.
* We use Company Cam to pull job images into an easy-to-use reporting system. More training here
* Light bookkeeping when needed.
* All of our window cleaning clients are on Gocardless and Stripe.
* Jump in to support the team wherever you're needed.
What We Offer
* Free window cleaning for your home.
* Life insurance at 3x your annual salary.
* Profit share up to 4% of salary (linked to company and personal performance).
* Bonus scheme based on a simple scorecard — clear targets, no games. Hit them and you can earn up to £3,000 per year extra.
* Jeans & t-shirt work environment — no corporate BS.
* A family-run team that actually values people. Many of our staff have been with us 10+ years.
* Training, support, and room to grow.
Who We're Looking For
* You've got the right attitude: reliable, honest, and up for learning.
* Confident on the phone.
* Comfortable in Microsoft Office (Word & Excel is a must).
* Organised, detail-focused, and able to juggle tasks without fuss.
* Happy in a team that tells it straight and works hard.
* CRM experience is handy (we use Jobber), but not essential.
Job Type: Full-time
Pay: £24,500.00-£25,500.00 per year
Education:
* GCSE or equivalent (preferred)
Experience:
* Customer service: 1 year (required)
Location:
* Abingdon OX13 5FD (required)
Work Location: In person