Team Manager - Contact Centre £32,500 - £35,000 Full-time
If you enjoy leading people, driving performance, and helping a team grow through change, this role is worth a look. You'll guide a group of advisors supporting a major tech brand, with plenty of scope to develop your own leadership skills too.
What you'll be doing: Team Manager - Contact Centre
Coaching and developing a contact centre team
Setting goals and helping your advisors hit them
Managing escalations and spotting performance trends
Turning insights into clear actions
Supporting the operation through a period of transition
What you need: Team Manager - Contact Centre
People leadership experience
Strong coaching and performance management skills
Confident problem solver with an analytical approach
Enjoy developing others and raising capability in the team
The offer: Team Manager - Contact Centre
£32,500 - £35,000
BUPA Medical & Dental, life cover, income protection, pension
Wellbeing-focused, inclusive culture
Clear internal development routes
How to apply
Send your CV and well be in touch to talk through the role.
Apply now