Company Description
Ivor Cook Ltd is a long-established business based in Newport, South Wales, with a proud reputation for delivering reliable and professional services in heating, electrical, and renewable technologies. With decades of experience, we have built a proven track record of excellence, trusted by both domestic and commercial customers across the region.
Our expert team specialises in the installation, maintenance, servicing, and repair of a wide range of systems. From diagnosing complex faults to carrying out routine servicing and installing the latest energy-efficient solutions, we provide a comprehensive service designed to keep your home or business running safely, efficiently, and sustainably.
At Ivor Cook Ltd, we combine traditional values of quality workmanship and customer care with forward-looking expertise in renewable technologies. Whether it’s upgrading heating systems, ensuring electrical safety, or supporting the transition to greener energy solutions, we are committed to delivering results that meet the highest standards.
Our reputation has been built on trust, reliability, and technical excellence — qualities that continue to make Ivor Cook Ltd the first choice for customers throughout South Wales.
Role Description
Are you highly organised, great with people, and looking for a role where every day is different? Ivor Cook Ltd, a long-established leader in heating, electrical, and renewable technologies, is seeking a Works Planner & Co-ordinator to join our busy Newport office. This is a fantastic opportunity to play a key part in ensuring projects are delivered smoothly, efficiently, and to the highest standards.
About the Role
As a Works Planner & Co-ordinator, you’ll be at the heart of our operations – the central link between customers, engineers, suppliers, and management. From scheduling and resource planning to handling customer enquiries and maintaining accurate project data, you’ll ensure that jobs run on time, within budget, and with complete customer satisfaction.
Key Responsibilities
* Answer incoming calls, assisting customers with queries, concerns, and service requests in a professional manner.
* Raise and log jobs accurately in the company system.
* Plan, allocate, and schedule work for engineers/operatives, ensuring efficient time management and productivity.
* Collate and maintain project information, ensuring accurate records are kept.
* Order required materials and liaise with suppliers for timely delivery.
* Monitor job progress, providing updates to customers and management.
* Prepare and maintain work schedules, arranging return visits if needed.
* Work closely with colleagues to collate data for completion statistics and performance reporting.
* Support the delivery of a high-quality service, ensuring excellent customer experience at every stage.
Qualifications & Skills
* Proficiency in project planning and scheduling.
* Strong organisational and time management skills.
* Excellent verbal and written communication skills.
* Experience in resource management and coordination.
* Proficient in IT systems for job logging, scheduling, and data management.
* Ability to multitask and prioritise effectively in a busy environment.
* Strong problem-solving skills and attention to detail.
* Relevant experience in a similar role is preferred.
* Ability to liaise confidently with clients, suppliers, and engineers.
What We Offer
* A full-time, on-site role in Newport, South Wales.
* The opportunity to join a respected, long-established company with a strong track record.
* A supportive team environment where your organisational skills make a real difference.
* A career with a company that is committed to quality, customer service, and renewable technologies.
#J-18808-Ljbffr