Racquet Sports Group, a sports equipment distributor, is looking for a team member to join a small online racquet sports business. You will be working with a handful of others to fulfil Customer orders on a daily basis and methodically deal with Customer enquiries to retain the Company's impressive track record.
What you've done & who you are:
§ You will be an excellent communicator, both written and verbal, with a strong attention to detail.
§ You will be team orientated, efficient and take ownership of problem solving.
§ You will have a vibrant, supportive and warm personality with a 'can do' attitude and a hands-on approach.
§ You will be very organised and have a strong ability to prioritise in a fast-paced environment.
§ You will have high IT literacy abilities.
§ You may or may not have previous experience with customer service or logistics.
§ You may or may not be someone that is sporty or involved in the racquet sport sector.
Who we are:
§ Founded in 2008, Racquet Sports Group is quickly becoming one of the largest Internet resellers of brand name products for racquet sports equipment, having shipped over 400,000 orders to 60,000 Customers across 150 countries.
What you'll do:
§ Efficiently process orders from various channels including three websites, Amazon, eBay, telephone, email, and walk-in customers.
§ Fulfil customer orders meticulously, ensuring accuracy and care in picking, packing, and shipping from our warehouse.
§ Manage inbound telephone calls and emails, addressing pre-sales and after-sales inquiries promptly and professionally.
§ Coordinate incoming supplier shipments, ranging from small boxes to containers.
§ Continuously expand your knowledge of products and industry dynamics to support Company growth and objectives.
What you can expect:
§ Starting salary of £30,000 per annum based with standard working hours from 08:00 to 17:00, Monday to Friday.
§ Additional mandatory overtime of one Saturday every ~seven weeks, compensated at X1.5 pay.
§ Optional pension matching: contribute 5%, and the Company will match it.
§ Enjoy 28 days of annual leave, inclusive of Bank Holidays, with an increase for each year of service.
§ Conveniently located near Emsworth train station, free parking facilities available for all.
In closing:
§ A cover letter is highly recommended.
§ All applications must be made through Indeed. Please do not call, email or personally hand in an application.
§ All applicants will be informed of our decision.
Job Type: Full-time
Pay: £30,000.00 per year
Benefits:
* Additional leave
* Casual dress
* Company pension
* Free parking
* On-site parking
* Sick pay
Ability to commute/relocate:
* Emsworth, PO10 7PW: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Where are you located?
Work authorisation:
* United Kingdom (required)
Work Location: In person
Application deadline: 15/10/2025