About the role:
An exciting opportunity has arisen to join our UX team here at Matalan. In this role, you will work as part of a UX team to propose, plan, facilitate, moderate and analyse results from user research, focus groups, usability testing, and competitor and market research. An omni-channel mindset is a must, as you will also spend time working with our in-store teams and customers to understand the omni-channel customer mindset and how best to utilise technology to improve the online and in-store customer experience.
As a passionate communicator, you will share research findings and recommendations across the Ecommerce and wider business teams, to drive informed design decisions and functionality enhancements.
You will work closely alongside UX Design and Data Analysis to identify opportunities and propose the most suitable research methods.
Key Responsibilities:
Propose, plan, facilitate, moderate and analyse results from user research, focus groups, usability testing and competitor and market research.
Head Office based role with occasional store visits to conduct omni-channel UX research
Communicate research findings and recommendations across UX and product teams to drive informed design decisions and functionality enhancements.
Conduct usability testing.
Manage user research participant recruit and/ or be the point of contact with internal and external recruiting.
Identify opportunities and propose most suitable research methods.
Work closely with designers and analysts on recommendations to improve the UX.
Inform and influence the broader product development teams to implement solutions that are best for the user in the context of overall business drivers, goals and vision.
Design and conduct user studies in order to gauge the usability of new and existing product features
Leading the usability testing process from developing user recruitment briefs through to test moderation, analysis and report writing
Conducting in-house research to test the product to ensure the user need is fully understood in the service design
Working closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction
Presenting findings and related design/business recommendations and customer insights to senior decision makers
About You:
Strong UX experience using Figma, UsabilityHub and Lookback (or similar)
Ability to influence 3rd parties
Able to work under pressure in a fast paced environment
Strong stakeholder management skills
Line management experience
About Matalan:
From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here.
We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.
We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Benefits:
In addition to competitive salaries, we also offer the below core benefits:
20% staff discount, which increases with length of service
Thrive Recognition Scheme
Wellbeing support provided by the Retail Trust
Life Assurance
Retail Rewards platform offering discounts for other retailers
Pension Scheme
Access to a wide range of career development
Additional benefits may apply depending on your role and area of the business